Out with the old, in with the new: Driving loyalty now and in the future

Changing consumer priorities and values have called for a re-evaluation of hotel loyalty programs. Innovative strategies and a strong engagement plan are needed to reignite growth. This webinar will explore the steps needed to ensure your hotel brand is maximising its potential to drive renewed loyalty among customers.

During this on-demand webinar you will learn:

• How to create, launch and manage a successful loyalty program to attract and retain guests
• How to balance transactional incentives with emotional connection and build trust
• Effective tips to personalise and humanise an autonomous guest journey
• Consumer shopping and buying behaviour – understanding and identifying valuable opportunities