Recognize your best guests
Powerful Loyalty platform catering for any hotel type looking to drive more guest retention and brand loyalty.
A few of our customer successes
![[ARCHIVED] MarSenses Hotels & Homes achieves 155% increase in direct bookings and 40% open rate with Cendyn CRM](https://www.cendyn.com/wp-content/uploads/2024/06/cycling-friendly-hotel-mallorca-north-min-1260x640.jpg)
![[ARCHIVED] Banyan Tree drives direct bookings and revenue with Cendyn’s CRM & Loyalty solutions.](https://www.cendyn.com/wp-content/uploads/2023/10/double-pool-villa-floating-breakfast-couple-aerial.webp)
Loyalty packages
From simple member recognition to a multi-tier points based system, Cendyn Loyalty offers two out-of-the box packages providing you with the platform you need to drive guest retention, brand loyalty, and revenue.
Loyalty Essentials
- Perfect for hoteliers seeking a simple solution to recognize and reward loyal guests
- Offers member recognition and discounted rates
- Provides recognition awards for members (e.g. restaurant and spa discounts, upgrades etc.)
Loyalty Professional
- Ideal for hoteliers seeking advanced loyalty options with value-based tiers, and comprehensive control over their loyalty strategies.
- Offers tiered loyalty programs based on guest activity.
- Offers points based on stay activity that can be redeemed by the Booking Engine.
Loyalty Enterprise powered by LJI GRAVTY
- Designed for hoteliers looking for a fully configurable and robust loyalty management solution that seamlessly integrates with guest touchpoints.
- Offers dynamic, behavior-based tiering with automated upgrades, exclusive privileges, gamification and real-time personalization.
- Enables no-code campaign control with AI-powered insights for rapid, targeted promotions.
- Supports experiential redemptions including spa, dining, events, and curated “money-can’t-buy” experiences.
| Package Options | Loyalty Essentials | Loyalty Professional | Loyalty Enterprise powered by LJI GRAVTY |
|---|---|---|---|
| Administrative Portal | |||
| Member Portal | Web | Web | Web and Loyalty App |
| Third-Party Integrations | One-way | One-way | Two-way |
| Member Benefits (Points, Coupons, Awards) | Manual Awards | Point-Based Redemption (PMS Only) | Unlimited |
| Cendyn CRM Integrations | |||
| AI-Powered Capabilities | Reporting with Smart Summaries | Reporting with Smart Summaries | Personalization Offers & Predictive Retention Score |
| Booking Engine Member Rates | |||
| Reporting & Analytics | BI Dashboards | BI Dashboards | Fully Customization Enterprise BI with Program and Member Activity |
| Marketing Preferences | |||
| Member Tiers & Points | Stay only | Unlimited | |
| Gamification | |||
| Rules Engine | Stay or Night Based Rules | Unlimited Rule Configurations | |
| Redemptions | Stay only | Unlimited | |
| Fraud Detection |
Product differentiators
Cendyn Loyalty is specifically designed for hotels to help drive guest retention and continued growth of their loyalty guest database.
Built for hoteliers
Cendyn Loyalty is built uniquely and exclusively for hotels. At our core, we offer a deep understanding of hotel requirements, guest needs and industry dynamics.
Seamless integrations
Cendyn Loyalty integrates with 30+ booking engines, Cendyn CRM and has an OpenAPI to easily access your guests’ most relevant data.
Member portal
Our tailored member portal offers your valued loyalty members a central place to log in, view their status, redeem rewards, and receive offers.
Let’s get started!
Build long-term relationships with your best guests through tailored experiences that keep them coming back.
Discover how you can drive business via your most profitable channel.
General Inquiries:
Email us at info@cendyn.com