Resources library

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The heart of hospitality

Finding hope: Remembering our purpose and how the hospitality...

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5 ways to embrace metasearch on ...

When done well, metasearch can be a hotel’s best...

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Hotel sentiment survey results: ...

Hotel sentiment survey: what does re-opening look like during...

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Decoding the guestprint amid COV...

To help you navigate maintaining stellar personalization at your...

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Plotting the comeback for hotels...

Hotels in North America and around the world are...

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Steering the comeback – On...

Hotel revenue management recovery planning

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Cendyn’s hotel capacity ca...

Download the calculator today to determine your average “effective occupancy”...

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Hospitality in a contactless world

How CRM, video, streaming & other tech tools can...

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Hotel-Casinos: Get ready for re-...

Several hotel-casinos across the US are re-opening this week,...

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Confronting the COVID 19 challenge

In this webinar we take a deep dive into...

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Managing capacity constraints in...

As hotels around the world gradually reopen they face...

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Survey results: How hotels are c...

See the results and first-hand accounts of how hoteliers...

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8 best practices for CRM in a cr...

Your hotel’s customer relationship management (CRM) serves as a...

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How to stay connected to your gu...

Ghosting is never a good look. If your hotel...

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Keep hotel employees engaged dur...

We’ve compiled ideas and tips for effectively communicating and...

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How CRM can help hotels with rec...

Here are just a few ways that you can...

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Hotel Heroes: Rosewood Hotels

Rosewood Hotels are hotel heroes. Here are stories of...

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Communication dos and don’...

To help ensure you are communicating with your guests...

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Hotel Heroes: The St. Gregory Hotel

The St. Gregory Hotel are hotel heroes. Here are...

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Hotel Heroes: The Agua Caliente ...

The Agua Caliente Band of Cahuilla Indians are hotel...

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Hotel Heroes: Ace Hotel

Ace Hotel are hotel heroes. Here are stories of...

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Hotel Heroes: Caesers Entertainment

Caesers are hotel heroes. Here are stories of community...

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Hotel Heroes: Maybourne Group

The Maybourne Group are hotel heroes. Here are stories...

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Hotel Heroes: Station Casinos

Station Casinos are hotel heroes. Here are stories of...

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Hotel Heroes: Sydell Group

Sydell Group are hotel heroes. Here are stories of...

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Hotel Heroes: Wynn Resorts

Wynn Resorts are hotel heroes. Here are stories of...

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Hotel Heroes: The Standard

The Standard are hotel heroes. Here are stories of...

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Inspiration in a time of crisis:...

Here are stories of community and hope from our...

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Eight best practices in revenue ...

During a crisis like COVID-19 revenue managers must adjust...

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10 digital marketing strategies ...

With the travel industry at a virtual standstill, what’s...

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Six ways your RMS can assist wit...

Here are six recommendations to help you to plan...

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Open or closed, think local

Top tips to help you manage your employees, marketing...

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The Casino Revenue Manager’s Cri...

Strategy and tactics specifically for hotel-casino revenue managers to...

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Crisis management: mitigating th...

In this webinar you'll learn how to mitigate the...

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Hot tips! Dealing with the effec...

We’ve put together some tips and tricks for using...

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The ultimate crisis survival gui...

In this guide, we offer tactical crisis management advice...

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What to do when crisis comes to ...

Make no mistake: the global spread of the novel...

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How to protect your hotel and pr...

A time of crisis can be stressful for anyone...

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How to market your hotel after a...

Learn effective hotel marketing strategies to communicate with and...

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Hospitality en un mundo cotactless

La tecnología está tomando la delantera para ayudar a...

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10 estrategias de marketing onli...

A continuación, presentamos 10 estrategias de marketing digital para...

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Cómo gestionar la comunicación e...

Hoteles: Para ayudarte a comunicar con tus huéspedes y...

Insights and guidance for hotels

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