BlogDynamic Room Type Pricing: a flexible decision support tool to help... Dynamic Room Type Pricing offers Revenue Managers a flexible decision support...
BlogPriorityQ: send ultra-personalized communications with our new one-... PriorityQ allows you to segment your top tier guests...
BlogInsight Score: guest lifetime value score supercharged by data science The Insight Score uses predictive revenue science to supercharge...
BlogAudiences: the most powerful segmentation in hospitality Our latest feature addition to eInsight CRM - Audiences....
BlogHow to use Facebook to improve your hotel’s digital marketing Here’s what you need to know about using Facebook...
BlogThe Email Benchmarks – how is email impacting reopening? As our first follow-up to our Email Benchmark Report,...
BlogHotel sentiment survey results: what does re-opening look like duri... Hotel sentiment survey: what does re-opening look like during...
BlogPlotting the comeback for hotels in a COVID-19 environment Hotels in North America and around the world are...
BlogTaking action: Our commitment to the black community Cendyn’s technology exists to empower hospitality and connection, and...
BlogHotel-Casinos: Get ready for re-opening Several hotel-casinos across the US are re-opening this week,...
BlogManaging capacity constraints in a COVID-19 world As hotels around the world gradually reopen they face...
BlogSurvey results: How hotels are coping with COVID-19 See the results and first-hand accounts of how hoteliers...
BlogHow to stay connected to your guests while your hotel is closed Ghosting is never a good look. If your hotel...
BlogHotel Heroes: The Agua Caliente Band of Cahuilla Indians The Agua Caliente Band of Cahuilla Indians are hotel...
BlogSix ways your RMS can assist with revenue management strategy durin... Here are six recommendations to help you to plan...
BlogHot tips! Dealing with the effects of COVID-19? We’ve put together some tips and tricks for using...
BlogMeet the Cendyn team: 5 minutes with Niels Mekenkamp Niels Mekenkamp, Director Business Solutions - EMEA, discusses his...
BlogWhat’s at the heart of good hotel Website design? Creating a compelling and effective hotel website means balancing...
BlogMeet the Cendyn team: 5 minutes with Sam Samsudi Sam Samsudi, Regional Director of Sales - APAC, discusses...
BlogTop social platforms in APAC for hoteliers Where should you be investing your marketing dollars and...
BlogInsider Perspective: Donna Goudie The hospitality technology industry has many leaders and trailblazers....
BlogGuestfolio CRM product enhancements February 2020 Guestfolio now speaks your language. This new feature allows...
BlogHow to protect your hotel and prepare for a crisis A time of crisis can be stressful for anyone...
BlogMeet the Cendyn team: 5 minutes with Grace Azcarate Grace Azcarate, Marketing Manager, EMEA & APAC, discusses her...
Blog2020 technology forecast for hotel casinos This month, we’re taking a glimpse into the trends,...
BlogProduct update – rainmaker’s guestrev for web Rainmaker’s guestrev, part of the Cendyn Revenue Cloud will...
Blog7 Skills to help you close more business at your hotel Group sales is not about manipulation; it’s about understanding...
Blog5 ways to start a data science initiative at your hotel Guidance for working with data as a hotel marketer...
BlogMeet the Cendyn team: 5 minutes with Sunny Zhao Sunny Zhao, Value Engineering Data Analyst, discusses her passion...
BlogInsider Perspective: John Seaton, Chief Commercial Officer The hospitality technology industry has many leaders and trailblazers....
BlogScience vs. fiction: RMS As research shows, when implemented appropriately, a science-based RMS leads...
BlogA comprehensive approach to hotel channel distribution By analyzing channels, hotels can develop a holistic strategy...
BlogUsing a BI tool to build a collaborative revenue strategy culture Revenue strategy requires a collaborative approach, with every stakeholder...
BlogDisaster recovery and readiness considerations for hotel revenue ma... The primary concerns of a revenue manager in a...
BlogInsider Perspective: Steve Stearns, General Manager – APAC The hospitality technology industry has many leaders and trailblazers....
BlogInsider Perspective: Ron Lugo, SVP, Rainmaker GM at Cendyn We spotlight Ron Lugo, SVP, Rainmaker GM at Cendyn....
BlogMaster lead scoring at your hotel Group sales success comes from effectively allocating resources to...
BlogMeet the team: 5 minutes with Melissa Phillips Melissa Phillips, Sales Development Representative, describes her career at...
BlogMeet the team: 5 minutes with Elizabeth Stanislaw Elizabeth Stanislaw, Event Planner & Marketing Specialist, describes her...
BlogMeet the team: 5 minutes with Zoe Warren Zoe Warren, Sales Development Representative, discusses her career path...
BlogMajor enhancements to Guestfolio CRM: Advanced guest profile manage... Guestfolio CRM is packed with an enhanced set of...
BlogSeven steps to master lead management at your hotel Deliver a considerate and impactful lead acquisition and conversion...
BlogUsing BI to create a more profitable 2020 To effectively ride out the slowdown and plan for profitability,...
BlogMeet the Rainmaker team: Cheryl Henry Cheryl Henry, Director of Project Management, says "to be...
BlogCreate the perfect guest experience using your data Build the muscle memory that gives your team the...
BlogInsider Perspective: Michael Bennett, Chief Marketing Officer Cendyn's first "Insider Perspective" feature highlights Michael Bennett, Chief...
BlogHow to master your hotel’s Instagram and Facebook stories Social media is an effective channel to showcase the...
BlogGlobal CRM Study preview: What’s next for the future of CRM This is the third article in a series where...
BlogMaximize hotel profitability with group business The challenge with groups, is that you must manage...
BlogGlobal CRM study preview: What hotels look for in a CRM This is the second article in a series where...
BlogHotel BI: Applying data analytics to real-life situations Hotel owners looking to accurately and efficiently improve business...
BlogGlobal CRM Study preview: The top challenges when it comes to CRM This is the first article in a series where...
Blog3 things you need to do right away on your hotel’s Google pro... Here’s what your hotel needs to know about Google’s...
BlogRevenue Management to Revenue Strategy: The changing role of RM in ... With U.S. hotel occupancy levels registering record-breaking performance,1 hoteliers must get...
BlogHow to bring your best guest stories to life An effective ways to combat repetition is to turn...
BlogGet your hotel prepared for digital transformation Hoteliers face a lot of things: from macro-economic headwinds...
Blog5 minutes with Stefan Crespo-Donaire Meet Stefan Crespo-Donaire - Cendyn's CRM Project Manager who...
BlogCendyn announces expansion of Guestfolio CRM team across the globe Following our announcement of a strategic follow on investment...
BlogThe key to profitability: understand your demand forecast A hotel that is constantly jam-packed with guests is...
BlogBecome a content marketing pro with six simple steps Here are 6 simple steps to help you create...
Blog5 proposal mistakes your hotel should stop right now Stay away from these sales sins that consistently cost...
BlogTop 10 HITEC faves from our intern Ben From London to Minneapolis, our intern Ben Seaton breaks...
BlogThe Future of CRM, AI and machine learning for hotel marketing – Pa... With an AI-powered hotel CRM, it's feasible to deliver...
BlogHoteliers: What you need to know about changes to Facebook, Instagr... Facebook announced changes across Messenger, Instagram, and WhatsApp, which...
BlogIs your hotel embracing the age of the ecosystem? The term “database” is becoming obsolete - hotels need...
BlogThe Future of CRM, AI and machine learning for hotel marketing – Pa... AI makes it possible to have robust hotel guest...
BlogThe Future of CRM, AI and machine learning for hotel marketing R... Artificial intelligence and machine learning are breaking new ground...
BlogHotel data science for revenue management Attend our upcoming Data Science Boot Camp Breakout Sessions...
BlogHoteliers: Everything you need to know from Google’s I/O conf... Hoteliers take a look at our recap from Google's...
BlogWhat’s on your iPhone with Jessica Johnson Today's employee spotlight features Jessica Johnson, Digital Marketing Strategy...
BlogRM strategies & best practices for pre-opening your property For a positive return on your real estate investment,...
BlogDelivering your brand promise across the guest journey Brand consistency is table stakes when it comes to...
BlogWhat’s on your iPhone? McKenzie Miller Our Product Support Specialist opens her iPhone to reveal...
BlogWomen who Code: Pesia Stempel on logic & seeking the truth Meet Database and Reports Developer Pesia Stempel
BlogWomen who Code: Maitee Fernandez on liberation & shattering st... Meet Software Developer Maitee Fernandez
BlogWomen who Code: Hemalatha Jani’s journey from Java to C++ to SQL Meet Quality Assurance Test Analyst III Hemalatha Jani.
Blog3 ways to drive local guest business for your hotel restaurant Guest post from our partners at Seven Rooms
BlogWomen who Code: Natalia Rodriguez on empowering women to succeed in... Meet Software Developer Natalia Rodriguez
BlogDesigning a hotel loyalty program: Part 1 Map out the core principles for your hotel's loyalty...
BlogEight ways to be a winner in hotel operations Operations is the beating heart of the hotel, the...
BlogMeasuring what matters the most at your hotel Numbers are rational and assuming that the source of...
BlogMeasuring your success in 2019 By knowing which metrics to track, hotels can actively understand...
BlogWhat’s on your iPhone with Abby Lennon Meet our CRM Senior Project Coordinator Abby Lennon and...
BlogMaking personalization work in the real world Hear about three hotels experiences about personalization and see...
BlogShifting away from the PMS as the data warehouse Traditionally, the PMS has been considered the primary hub of...
BlogTravel chat with CRM Project Coordinator Brennen Leon Meet Cendyn CRM Project Coordinator Brennen Leon in this...
BlogCRM for the modern hotel marketer We were delighted when our partners, Welcome Systems, invited...
BlogCendyn product updates Enterprise marketing automation and guest intelligence for multi-property/multi-brand implementations
BlogMeet the Team: D’Andra Sweeting Meet Cendyn Sales Development Representative D'Andra Sweeting. See her...
BlogWhat’s on your iPhone? Jill Cully Today, our Vice President of Sales-Americas reveals what's on...
BlogSizing the value of group business for your hotel The cost of servicing different types of groups is...
BlogEngage with your most valuable guests Building a relationship with your guests is the cornerstone of hospitality,...
BlogCendyn featured in 2018 Hospitality Technology Study Cendyn's SVP of Global Marketing + Business Development Michael Bennett responded...
BlogMaster the art of relationships to win group business for your hotel If you’re a hotelier responsible for securing groups and...
BlogCendyn partners with Hedgehog for marketing personalization Cendyn is proud to announce a new partnership with...
BlogMapping personalization to profits in the guest journey Through the guest journey, travelers interact with a myriad...
BlogA proactive approach to hotel digital marketing Guest blog Q&A feature with John McAuliffe from WebCanada...
BlogMeet the team – Ashleigh Reynolds Meet Ashleigh Reynolds, CRM Product Service Coordinator EMEA based...
BlogGet to know your guests with guest profiles By compiling data and learning guest behavior over time,...
BlogHit the OTAs with a rebound: 5 direct booking strategies for hotels Love them or hate them, the OTAs are here...
BlogHow to create promoters of your hotel’s brand Is your hotel benefiting from strong word-of-mouth? If not,...
BlogUse technology to improve the guest experience Using technology to own the digital conversation has become...
BlogTripAdvisor success with CRM Using CRM and TripAdvisor Review Collectio technology, TripAdvisor identified...
BlogTravel chat with Director, Product Success Virginia Pratts Childhood trips to NYC and a very cool Swiss...
Blog7 best practices for mobile-first email design We allow our favorite brands into our inbox because...
BlogMeet the team – Cendyn Support Manager Daniel Gomez I provide client support and monitor services for maximum...
BlogData intelligence that improves guest loyalty The hospitality industry caters to millions of people daily....
Blog5 ways AI is transforming hotel marketing Artificial intelligence is enabling the hotel industry to do...
BlogThe hotelier’s email marketing guide for the holidays When it comes to sending email marketing campaigns, there's...
BlogUsing CRM and data to curate unique experiences While customer relationship management (CRM) is a term that...
BlogConverting guests to loyal brand advocates Hotels that succeed in building on their direct channels,...
BlogWestin Azul rooftop infographic Client showcase: Our creative services department created this original...
BlogAn effective digital marketing strategy Every hotel marketer knows that targeting guests and driving...
BlogTravel chat with Daniel Beattie Daniel Beattie, Vice President of Engineering, handles all the...
BlogConnectivity within the hospitality industry As the most connected customer relationship management (CRM) solution...
BlogTravel chat with John Seaton Cendyn’s International Managing Director, John Seaton, gives an inside...
BlogTravel chat with Laura Raso Lover of travelling, Laura Raso, Guestfolio's Office Manager shares...
BlogAre you utilizing your superfans? Superfans are everywhere. They consistently spend on their favorite...
BlogLoyalty trends shaping hotels The online marketplaces of the twenty-first century, together with...
BlogAll things travel at Skift Forum Europe ’17 On Tuesday this week, Cendyn attended the first ever...
BlogWhat’s on your iPhone with Rachel Ponzan Whether it’s for business or personal, Cendyn’s Director of...
BlogInnovating with AI: predictive analytics Hoteliers have an amazing collection of raw data, which...
BlogThe key to executing smarter meetings Event Management technology has enabled companies to better manage...
BlogOwning the digital conversation throughout the travel journey In this article, we look at all the digital...
BlogWhat’s driving your guests to make their travel decisions? In this article, we look in detail at micro-moments...
BlogUse data to power audience segmentation Data is changing the foundations of hospitality marketing. With...
Blog5 tips for switching to paperless events Paperless events are becoming more popular than ever for...
BlogeBrochure® is changing the way the event industry does business Cendyn's eBrochure is a game-changing product that is altering...
BlogHow personalized data cultivates loyalty With one-to-one marketing, hoteliers can leverage Big Data to...
