Jan 12, 2022 BlogMeet the Cendyn team: 5 minutes with Bobby Giambra Robert Giambra, Manager, Customer Experience - Digital, discusses his...
Jan 11, 2022 BlogFive easy tips to drive revenue with local staycationers From couples and families to remote workers, most of...
Dec 28, 2021 WebinarHow to leverage automated personalization to enhance the guest expe... Technology is taking the lead in helping hotels recover...
Dec 17, 2021 WebinarRevenue HACKS: Mastering revenue management with reduced workforce Learn how to master revenue management with constrained resources,...
Dec 16, 2021 Infographic10 ways to hack loyalty at your hotel Here are ten ways to cut through the noise...
Dec 13, 2021 BlogTrends Watch 2022: What hotel marketers need to prepare for in the ... With another year soon to be in the rear...
Dec 13, 2021 BlogTrends Watch 2022: How hotel sales teams can prepare for the year a... It’s a distinct possibility that the pandemic has fundamentally...
Dec 13, 2021 BlogTrends Watch 2022: What revenue managers need to know in the year a... “Doing more with less” has become a core skill...
Dec 7, 2021 BlogEmail design trends ready to take over 2022 We hope these trends help ignite your creative spark...
Dec 6, 2021 GuideBuild a smart marketing strategy for 2022 and beyond Set your hotel up for success in 2022 by...
Nov 18, 2021 InfographicFuture proof your forecasting for 2022 As you look to improve your hotel’s performance across...
Nov 15, 2021 GuideHow is Apple Privacy impacting email marketing strategy? Everything you need to know about Apple’s Mail Privacy...
Nov 12, 2021 BlogMeet the Cendyn team: 5 minutes with Stacia Wiens Stacia Wiens, Product Owner, Revenue Cloud, discusses her favorite...
Nov 11, 2021 GuideSimple business intelligence strategies for the holiday season Best practices for analyzing business intelligence during the holiday...
Nov 10, 2021 BlogQuick wins to convert Black Friday bookings on your hotel’s w... Many travelers wait specifically for Black Friday to book...
Nov 4, 2021 GuideHotel Tech Report 2022 Buyer’s Guide: Hotel Web Design Agencies Produced in partnership with HotelTechReport - This buyer's guide...
Nov 3, 2021 WebinarApple’s privacy changes are here, is your hotel ready? How to adjust your marketing strategy in line with...
Oct 28, 2021 BlogRevintel: Compose hotel data into intelligent insights Revintel, Cendyn’s powerful cloud-based BI solution, now allows you...
Oct 26, 2021 BlogeLoyalty: Reward your guests across every aspect of the guest journey eLoyalty's latest feature unlocks new and lucrative revenue streams...
Oct 21, 2021 GuideHoliday email marketing checklist To help you get started with your holiday campaigns...
Oct 18, 2021 WebinarHN World Panel: How to manage revenue in a pent-up demand era? What hoteliers should do to optimize and manage COVID's...
Oct 14, 2021 Infographic5 tips for hotel blogging success Use these 5 tips to build a blog content...
Oct 8, 2021 WebinarRevive your hotel website for the return to travel Industry experts from Tsogo Sun and Cendyn discuss how...
Oct 7, 2021 GuideHow to revolutionize hotel operations with a Customer Data Platform A Customer Data Platform has the potential to revolutionize...
Oct 5, 2021 BlogHow to tailor your hotel’s social media presence to entice the righ... More people from more age demographics are using social...
Sep 28, 2021 GuideUsing technology to create personalized experiences With the right data integrations, hoteliers can drive ancillary...
Sep 28, 2021 GuideMastering Revenue Management with a reduced workforce Tactics to optimize revenues despite lower staffing levels.
Sep 24, 2021 BlogMeet the Cendyn team: 5 minutes with Deb Pierrel Deb Pierrel, Sr Key Account Manager, discusses her favorite...
Sep 22, 2021 BlogHow to prepare for Apple’s Mail Privacy Protection Apple released their latest operating systems and with these...
Sep 16, 2021 GuideHow to budget plan amidst uncertainty As you round the corner into another budgeting season...
Sep 9, 2021 WebinarSupercharge your hotel’s online presence with Cendyn’s CMS In this webinar, we discuss harnessing the power of...
Sep 3, 2021 BlogMeet the Cendyn team: 5 minutes with Neelam Sen Neelam Sen, Product Services Manager, discusses her favorite Cendyn...
Aug 27, 2021 BlogCendyn supporting travel: one teammate at a time Cendyn employees share their recent travels - August edition
Aug 23, 2021 GuideHow to create email subject lines that convert Resist the urge to tick items off your to-do...
Aug 17, 2021 Guide8 ways guest scoring will turn you into a sophisticated marketer Here’s how guest scoring works to turn you into...
Aug 12, 2021 Guide4 ways to finesse your list segmentation skills Emails deployed via smartly-segmented lists outperform overly broad campaigns...
Aug 10, 2021 BlogThe brave new world of booking direct Direct bookings increased over the past year as hoteliers...
Aug 4, 2021 GuideTop questions to ask when selecting a CMS Your Content Management System (CMS) is the backbone of...
Aug 4, 2021 WebinarHospitalityNet’s Revenuemanager Masterclass: AI, Friend or Foe? WEBINAR ON-DEMAND: Watch this masterclass to learn new ways...
Aug 2, 2021 GuideSocial creative that boosts conversions In this guide, we’re going to explore how to...
Jul 30, 2021 BlogInternational Friendship Day 2021 To celebrate International Friendship Day at Cendyn we spoke...
Jul 30, 2021 BlogMeet the Cendyn team: 5 minutes with Jenny Cybul Jenny Cybul, Chief Human Resources Officer, discusses what "hospitality"...
Jul 23, 2021 WebinarA Green Slate: Building Smarter, Sustainable Hotels eCornell, Cendyn, Microsoft, citizenM hotels and IMEG Corp discuss...
Jul 23, 2021 Guide4 ways to use a customer data platform in hospitality If you haven’t started thinking about a CDP, or...
Jul 22, 2021 BlogCendyn supporting travel: one teammate at a time Cendyn employees share their recent travels - July edition
Jul 21, 2021 GuideThe guest engagement recovery guide How do we promote guest engagement? By leveraging processes...
Jul 19, 2021 BlogEmail ideas that turn lookers into bookers Email marketing is one of a hotelier’s most powerful...
Jul 19, 2021 GuideThe complete revenue management playbook for casinos As the casino industry emerges from the pandemic-related downturn,...
Jul 15, 2021 BlogMeet the Cendyn team: 5 minutes with Dan Skodol Dan Skodol, VP, Data Science and Analytics, discusses his...
Jul 15, 2021 Infographic7 ways to boost SEO results for your hotel Learn about 7 things you can do to boost...
Jul 15, 2021 WebinarRevamp your hotel’s guest experience with secure payments and autom... In this webinar, we discuss the integration of hotel...
Jul 8, 2021 BlogHow privacy protection is changing email marketing Email marketing will continue to be an incredibly effective...
Jul 6, 2021 VideoGuestrev RMS: Total hotel revenue optimization Guestrev RMS is a total profit optimization solution for...
Jun 30, 2021 BlogMeet the Cendyn team: 5 minutes with Binbin Qian Binbin Qian, Senior Director of Software Development, discusses how...
Jun 29, 2021 BlogPride Month 2021 at Cendyn Cendyn strongly supports our LGBTQIAP+ Community & would like...
Jun 24, 2021 Guide10 steps to boost loyalty at your hotel Memories and nostalgia are powerful; now it’s up to...
Jun 17, 2021 Guide6 things to consider when investing in an RMS As you seek to optimize revenues, drive profits, save...
Jun 17, 2021 GuideHow to grow guest revenue prior to guest arrival Learn how to start generating revenue and building loyalty...
Jun 10, 2021 VideoRevintel: Powerful business intelligence solution Make faster, better-informed revenue decisions with Revintel, Cendyn's powerful...
Jun 10, 2021 BlogHow hospitality is adapting to a contactless world Guests are eager to have more control when it...
Jun 9, 2021 BlogeInsight CRM: Simple, comprehensive email marketing template manage... eInsight CRM enables you to easily create and manage...
Jun 8, 2021 WebinarListen, learn and earn from your hotel guests In this webinar, we discuss the added importance of...
Jun 3, 2021 WebinarRevenuemanager Masterclass: How to boost productivity at your hotel WEBINAR ON-DEMAND: Watch this masterclass to learn practical tips...
May 27, 2021 GuideSupercharge your hotel’s digital marketing with your CRM data To supercharge your digital marketing, you’ll need a well-organized...
May 21, 2021 BlogWorld Day for Cultural Diversity 2021 We help hoteliers put their guests at the heart...
May 17, 2021 GuideTouchless technology that hotel guests expect today Touchless technology remains a key tool for rebuilding confidence...
May 12, 2021 BlogThe end of third-party cookies and what it means for your hotel Third-party cookies have proven to be an essential tool...
May 7, 2021 Infographic7 traveler types that are ready for the age of revenge travel Learn more about the 7 ideal traveler types you...
May 7, 2021 BlogMeet the Cendyn team: 5 minutes with Mikael Fries Mikael Fries, Senior Director Business Solutions, discusses his favorite...
May 3, 2021 BlogCendyn CMS: Powerful, effective content marketing for hotels Behind the scenes, Cendyn’s powerful Content Management System (CMS)...
Apr 29, 2021 GuidePrepare your hotel for pent-up travel demand Plan your own hotel’s rebound strategy to prepare for...
Apr 26, 2021 GuideDigital advertising tips & tricks for your hotel Savvy hotel marketers must stay on top of the...
Apr 14, 2021 GuideRev up your hotel’s data strategy with a Customer Data Platform A CDP is a standardized data layer that keeps...
Apr 7, 2021 Guide8 creative ideas for generating non-room revenue at your hotel Non-room revenue can make all the difference when it...
Mar 31, 2021 WebinarPersonalize guest communication to drive incremental revenue using ... In this webinar, we discuss the integration of hotel...
Mar 24, 2021 GuideMaster scenario planning at your hotel Scenario planning prepares your team for an uncertain world...
Mar 24, 2021 WebinarBoost revenue through a better pre-arrival guest engagement plan WEBINAR ON-DEMAND: This webinar gives the hotelier audience guidance...
Mar 12, 2021 BlogRejuvenate your revenue strategy for 2021 and beyond Casino revenue managers have an unprecedented level of detail...
Mar 10, 2021 GuideCDP vs. CRM – What’s the difference and how can the two... Let's compare customer data platforms with customer relationship management...
Mar 8, 2021 BlogInternational Women’s Day 2021 On this International Women’s Day we are so grateful...
Mar 4, 2021 GuideRethink your casino revenue strategy for a total revenue world The casino room block prevents casino resorts from optimizing...
Feb 23, 2021 GuideEmail deliverability guide for hoteliers Optimizing your email program will give your email the...
Feb 10, 2021 GuideStrengthen your social media presence in 2021 Social media saw surging engagement in 2020, as people...
Feb 9, 2021 WebinarMaster the art of loyalty at your hotel In this webinar, we discuss how to engage your...
Feb 5, 2021 BlogeInsight CRM campaign management – reimagined The new streamlined and intuitive workflows in eInsight CRM...
Feb 3, 2021 GuideWhy you should be focusing on first-party data First-party data puts you closer to your customers --...
Jan 27, 2021 GuideWhat is a Customer Data Platform? Each hotel has its own unique needs around customer...
Jan 13, 2021 GuideCapture non-room revenue at your hotel One of the most important catalysts for growth at...
Jan 7, 2021 BlogPriorityQ: send ultra-personalized communications with our new one-... PriorityQ allows you to segment your top tier guests...
Jan 5, 2021 GuideA user guide to Cendyn’s Insight Score and Audiences The Insight Score gives marketers what they need to...
Dec 23, 2020 GuideHotel Tech Report 2021 Buyer’s Guide: Hospitality Marketing A... Produced in partnership with HotelTechReport - This 2021 Hospitality...
Dec 23, 2020 GuideHotel Tech Report 2021 Buyer’s Guide: Hotel CRM & Email Market... This Buyer's Guide assists decision makers through the research,...
Dec 7, 2020 BlogeProposal Video: drive more sales conversations with personalized v... eProposal Video makes your sales proposal stand out, bringing...
Dec 7, 2020 BlogGuestfolio CRM: quickly view actionable snapshots of the KPIs and d... Guestfolio CRM's Latest Activity dashboard now makes it easy...
Dec 3, 2020 GuidePlanning your 2021 budget in the wake of uncertainty Budgeting for the year ahead is going to be...
Nov 23, 2020 BlogGuestrev RMS: The latest advancement in maximizing your hotel reven... The latest advancement to the Guestrev RMS now offers...
Nov 23, 2020 GuideCreate wow moments for guests in a socially distanced world By making your hotel guests feel comfortable, anticipating their...
Nov 20, 2020 BlogComparison Year: Get a more balanced view of your hotel’s performan... The Comparison Year parameter in revintel makes it easy...
Nov 12, 2020 BlogeInsight CRM & Apple Wallet: reservation details at your guest... The new eInsight CRM and Apple Wallet integration is...
Nov 9, 2020 GuideCendyn’s digital spend calculator Download Cendyn's digital spend calculator to help you see...
Nov 9, 2020 BlogProtect profitability with your digital marketing spend The headwinds remain strong across hospitality. Yet, momentum is...
Nov 5, 2020 BlogExplore The Cendyn Knowledge Cloud The Knowledge Cloud is an all-encompassing customer portal where...
Oct 29, 2020 BlogSynchronize: Real-time data intelligence to view the most accurate ... Synchronize allows hoteliers the ability to quickly align their PMS data with Guestrev and...
Oct 29, 2020 WebinarFuture-proof your hotel marketing strategy for 2020 and beyond Understand the factors at play with current capacity constraints...
Oct 28, 2020 BlogRegional trends spotlight: hospitality and travel in APAC The Asia-Pacific region was one of the earliest affected...
Oct 22, 2020 BlogDynamic Room Type Pricing: a flexible decision support tool to help... Dynamic Room Type Pricing offers Revenue Managers a flexible decision support...
Oct 22, 2020 BlogInsight Score: guest lifetime value score supercharged by data science The Insight Score uses predictive revenue science to supercharge...
Oct 15, 2020 Guide10 ways to leverage loyalty in your revenue management strategy As marketers and revenue managers, we rely on data...
Oct 7, 2020 GuideMarketing and revenue under one roof In this guide, we’re going to show you seven...
Oct 6, 2020 WebinarTouchless Touchpoints: Integrating the right technologies for a bet... Understand the factors at play with current capacity constraints...
Oct 6, 2020 Blog10 new creative room types to boost revenue Here are 10 ideas for creative hotel room types...
Sep 24, 2020 GuideThe ultimate email marketing playbook for hotels Email marketing is not only a way to boost...
Sep 16, 2020 GuideWhy cleansing your database is so important in our data-driven world Creating dynamic, personalized marketing campaigns is the best way...
Sep 14, 2020 BlogThe best hotel reopening email campaigns In this blog, we feature some of our hotel...
Sep 10, 2020 BlogAudiences: the most advanced audience segmentation and targeting ca... Our latest feature addition to eInsight CRM - Audiences....
Sep 8, 2020 BlogHow to use Facebook to improve your hotel’s digital marketing Here’s what you need to know about using Facebook...
Aug 20, 2020 GuideA revenue management checklist for a topsy turvy world To assist you in navigating revenue management in the...
Aug 12, 2020 GuideEmail design best practices for hotels More than ever, hoteliers must maximize the use of...
Aug 10, 2020 WebinarManage effective capacity at your hotel Understand the factors at play with current capacity constraints...
Aug 6, 2020 GuidePrepare your hotel digital marketing strategy for a world without c... There's a major shift afoot that will have a...
Jul 23, 2020 GuideCRM: strategies and best practices to improve the guest experience In this guide we show you the fundamentals of...
Jul 22, 2020 GuideHow the role of the revenue manager evolved since COVID-19 In our latest guide we look at how revenue...
Jul 15, 2020 GuideHotel reopening toolkit The most popular and trending topics hotels should consider...
Jul 15, 2020 BlogThe Email Benchmarks – how 2020 shaped email marketing As our first follow-up to our Email Benchmark Report,...
Jul 8, 2020 Infographic5 ways to embrace metasearch on a budget When done well, metasearch can be a hotel’s best...
Jul 7, 2020 BlogHotel sentiment survey results: what does re-opening look like duri... Hotel sentiment survey: what does re-opening look like during...
Jul 1, 2020 GuideDecoding the guestprint amid COVID-19 To help you navigate maintaining stellar personalization at your...
Jul 1, 2020 BlogPlotting the comeback for hotels in a COVID-19 environment Hotels in North America and around the world are...
Jun 19, 2020 BlogTaking action: Our commitment to the black community Cendyn’s technology exists to empower hospitality and connection, and...
Jun 18, 2020 GuideCendyn’s hotel capacity calculator Download the calculator today to determine your average “effective occupancy”...
Jun 11, 2020 GuideHospitality in a contactless world How CRM, video, streaming & other tech tools can...
May 28, 2020 GuideThe Email Benchmark Report 2020 Email continues to reign as the favored channel of...
May 26, 2020 BlogHotel-Casinos: Get ready for re-opening Several hotel-casinos across the US are re-opening this week,...
May 19, 2020 BlogManaging capacity constraints in a COVID-19 world As hotels around the world gradually reopen they face...
May 15, 2020 WebinarGO ALL IN: Digital marketing for online casinos Discover the latest trends and digital strategies that will...
May 13, 2020 BlogSurvey results: How hotels are coping with COVID-19 See the results and first-hand accounts of how hoteliers...
May 13, 2020 Infographic8 best practices for CRM in a crisis Your hotel’s customer relationship management (CRM) serves as a...
May 8, 2020 BlogHow to stay connected to your guests while your hotel is closed Ghosting is never a good look. If your hotel...
May 5, 2020 GuideKeep hotel employees engaged during COVID-19 We’ve compiled ideas and tips for effectively communicating and...
Apr 24, 2020 BlogHotel Heroes: Rosewood Hotels Rosewood Hotels are hotel heroes. Here are stories of...
Apr 24, 2020 GuideCommunication dos and don’ts during COVID-19 To help ensure you are communicating with your guests...
Apr 21, 2020 BlogHotel Heroes: The St. Gregory Hotel The St. Gregory Hotel are hotel heroes. Here are...
Apr 20, 2020 BlogHotel Heroes: The Agua Caliente Band of Cahuilla Indians The Agua Caliente Band of Cahuilla Indians are hotel...
Apr 20, 2020 BlogHotel Heroes: Caesers Entertainment Caesers are hotel heroes. Here are stories of community...
Apr 20, 2020 BlogHotel Heroes: Maybourne Group The Maybourne Group are hotel heroes. Here are stories...
Apr 20, 2020 BlogHotel Heroes: Station Casinos Station Casinos are hotel heroes. Here are stories of...
Apr 16, 2020 BlogInspiration in a time of crisis: Hotel Heroes Here are stories of community and hope from our...
Apr 14, 2020 GuideEight best practices in revenue management for during and after COV... During a crisis like COVID-19 revenue managers must adjust...
Apr 9, 2020 Guide10 digital marketing strategies for during and after COVID-19 With the travel industry at a virtual standstill, what’s...
Apr 8, 2020 BlogSix ways your RMS can assist with revenue management strategy durin... Here are six recommendations to help you to plan...
Mar 24, 2020 GuideThe Casino Revenue Manager’s Crisis Survival Guide Strategy and tactics specifically for hotel-casino revenue managers to...
Mar 24, 2020 WebinarCrisis management: mitigating the effects of the novel coronavirus ... In this webinar you'll learn how to mitigate the...
Mar 18, 2020 BlogHot tips! Dealing with the effects of COVID-19? We’ve put together some tips and tricks for using...
Mar 18, 2020 GuideThe ultimate crisis survival guide for hotels In this guide, we offer tactical crisis management advice...
Mar 17, 2020 BlogUndercover Superwomen of Cendyn In celebration of Women’s history month, we are featuring...
Mar 13, 2020 BlogMeet the Cendyn team: 5 minutes with Niels Mekenkamp Niels Mekenkamp, Director Business Solutions - EMEA, discusses his...
Mar 12, 2020 GuideHow to build the best attribution model for your hotel This is the second guide in our two-part series...
Mar 10, 2020 BlogWhat’s at the heart of good hotel Website design? Creating a compelling and effective hotel website means balancing...
Mar 6, 2020 BlogWhat to do when crisis comes to your city Make no mistake: the global spread of the novel...
Mar 5, 2020 BlogMeet the Cendyn team: 5 minutes with Sam Samsudi Sam Samsudi, Regional Director of Sales - APAC, discusses...
Mar 3, 2020 BlogTop social platforms in APAC for hoteliers Where should you be investing your marketing dollars and...
Mar 3, 2020 GuideUnderstand attribution in digital marketing How is a hotel marketer supposed to know what...
Feb 27, 2020 BlogInsider Perspective: Donna Goudie The hospitality technology industry has many leaders and trailblazers....
Feb 25, 2020 WebinarPersonalized Pricing: the Path to Greater Profitability in 2020 With closer collaboration, your hotel can reap the benefits...
Feb 18, 2020 GuideCreating the ultimate revenue plan that drives success Discover your untapped revenue potential! Download our latest guide...
Feb 14, 2020 BlogHow to protect your hotel and prepare for a crisis A time of crisis can be stressful for anyone...
Feb 14, 2020 GuideEverything you need to know about metasearch advertising If your hotel is looking to take advantage of...
Feb 6, 2020 BlogMeet the Cendyn team: 5 minutes with Grace Azcarate Grace Azcarate, Marketing Manager, EMEA & APAC, discusses her...
Feb 4, 2020 InfographicHow to tell stories with your data Get our latest infographic to see how data visualization...
Feb 4, 2020 GuideRevenue management trends for 2020 and beyond Each trend has gained traction specifically because it helps...
Jan 28, 2020 Guide10 essential components of hotel RMS Revenue management is complex … and fierce. Leaving the...
Jan 23, 2020 Blograinmaker product enhancements rainmaker, part of the Cendyn Revenue Cloud will now...
Jan 13, 2020 GuideThe hotelier’s guide to green marketing In this guide, we explain how to market your...
Jan 9, 2020 Library10 reasons why the guest profile no longer lives in the PMS For today’s hoteliers, it’s the CRM that enables a...
Jan 8, 2020 Blog7 Skills to help you close more business at your hotel Group sales is not about manipulation; it’s about understanding...
Jan 7, 2020 Blog5 ways to start a data science initiative at your hotel Guidance for working with data as a hotel marketer...
Jan 2, 2020 InfographicDiscover your potential unknown guests Here’s our 7-step guide to surfacing your hidden guests...
Dec 23, 2019 GuideA hotelier’s guide to data science Learn the key techniques hoteliers can use to advance...
Dec 16, 2019 Infographic5 benefits of hotel marketing and revenue management being BFFs Hotels with integrated marketing and revenue management departments –...
Dec 16, 2019 WebinarData visualization for hoteliers Data specialists and hoteliers talk about how data visualization...
Dec 13, 2019 BlogInsider Perspective: John Seaton, Chief Commercial Officer The hospitality technology industry has many leaders and trailblazers....
Dec 12, 2019 GuideCreate a successful revenue strategy for the year ahead How to make a successful revenue strategy by asking...
Dec 11, 2019 WebinarOptimizing profitability with groups The importance and complexity of the group segment continue...
Dec 11, 2019 BlogThe best hotel holiday email campaigns We're delighted to share with you this year the...
Dec 10, 2019 GuideThe 2019 Smart Decision Guide to Hospitality Revenue Management Everything you need to know to select the right...
Nov 27, 2019 BlogScience vs. fiction: RMS As research shows, when implemented appropriately, a science-based RMS leads...
Nov 27, 2019 BlogA comprehensive approach to hotel channel distribution By analyzing channels, hotels can develop a holistic strategy...
Nov 27, 2019 BlogUsing a BI tool to build a collaborative revenue strategy culture Revenue strategy requires a collaborative approach, with every stakeholder...
Nov 26, 2019 BlogDisaster recovery and readiness considerations for hotel revenue ma... The primary concerns of a revenue manager in a...
Nov 25, 2019 EventPersonalization & Pricing: Where CRM Meets Revenue Management We'll look at how a wide range of rich...
Nov 14, 2019 BlogDesigning a hotel loyalty program: Part 2 Today, we share Part 2 in our loyalty program...
Nov 13, 2019 Infographic10 ways to mend fences between revenue management & sales Consider implementing these 10 ways to mend fences between...
Nov 13, 2019 GuideHow to master your hotel’s Instagram and Facebook stories If you’re not adding Facebook or Instagram Stories to...
Nov 13, 2019 GuideHow to execute SEO like a pro This guide is for hospitality marketers who want to...
Nov 13, 2019 GuideData management fundamentals for hoteliers In this guide we explore the fundamentals of data...
Nov 4, 2019 GuideHow to master the psychology of group sales & events 7 skills to help you close more business at...
Oct 31, 2019 BlogMaster lead scoring at your hotel Group sales success comes from effectively allocating resources to...
Oct 31, 2019 BlogHow to use a Facebook catalog for hotels The Facebook catalog is one of the few constants...
Oct 28, 2019 InfographicAce Black Friday & Cyber Monday campaigns Win your Black Friday & Cyber Monday revenue goals...
Oct 23, 2019 Guide8 powerhouse benefits of a CRM & RMS integration for hotels When Customer Relationship Management (CRM) and Revenue Management System...
Oct 15, 2019 BlogMeet the team: 5 minutes with Melissa Phillips Melissa Phillips, Sales Development Representative, describes her career at...
Oct 15, 2019 BlogSeven steps to master lead management at your hotel Deliver a considerate and impactful lead acquisition and conversion...
Oct 15, 2019 GuideThe state of CRM and guest management in 2019 and beyond Cendyn partnered with h2c to develop a global survey...
Oct 8, 2019 GuideHow to book more weddings at your hotel In this guide, we'll show you how to attract...
Oct 2, 2019 GuideA hotelier’s guide to CCPA (California Consumer Privacy Act) Hotels need to prepare for the California Consumer Privacy...
Oct 1, 2019 BlogFAQ: How Cendyn is preparing for CCPA To help prepare our customers, we’ve prepared a Q...
Sep 26, 2019 Guide5 essential steps to A/B test the right way An A/B test is when different variables in a...
Sep 25, 2019 BlogCreate the perfect guest experience using your data Build the muscle memory that gives your team the...
Sep 25, 2019 BlogInsider Perspective: Michael Bennett, Chief Marketing Officer Cendyn's first "Insider Perspective" feature highlights Michael Bennett, Chief...
Sep 24, 2019 WebinarEat, Sleep, Repeat: How to Leverage F&B Data to Win Loyal Cust... Learn about the power of integrating F&B data with...
Sep 24, 2019 WebinarData management fundamentals for hoteliers In partnership with Sojern and Jumeirah, we are very...
Sep 23, 2019 BlogHow to master your hotel’s Instagram and Facebook stories Social media is an effective channel to showcase the...
Sep 23, 2019 WebinarHow to market your hotel after a hurricane Learn effective hotel marketing strategies to communicate with and...
Sep 17, 2019 BlogGlobal CRM Study preview: What’s next for the future of CRM This is the third article in a series where...
Sep 10, 2019 BlogMaximize hotel profitability with group business The challenge with groups, is that you must manage...
Sep 4, 2019 Guide10 Hospitality trends to look for in Asia Download our guide and learn the top ten hospitality...
Sep 4, 2019 BlogGlobal CRM study preview: What hotels look for in a CRM This is the second article in a series where...
Sep 3, 2019 BlogHotel BI: Applying data analytics to real-life situations Hotel owners looking to accurately and efficiently improve business...
Aug 28, 2019 BlogGlobal CRM Study preview: The top challenges when it comes to CRM This is the first article in a series where...
Aug 22, 2019 Blog3 things you need to do right away on your hotel’s Google pro... Here’s what your hotel needs to know about Google’s...
Aug 21, 2019 GuideHow to maintain momentum in the off-season Learn three ways that your essential departments can fuel...
Aug 20, 2019 Guide10 tips for creating email copy that converts Learn how to improve your hotel's email open rates...
Aug 15, 2019 BlogRevenue Management to Revenue Strategy: The changing role of RM in ... With U.S. hotel occupancy levels registering record-breaking performance,1 hoteliers must get...
Aug 15, 2019 BlogHow to bring your best guest stories to life An effective ways to combat repetition is to turn...
Aug 12, 2019 GuideDecoding the guestprint Your guests have unique passions and personality traits that...
Aug 7, 2019 GuideHotel operations: 10 ways to leverage CRM As 2020 is approaching, hotels will depend on their...
Aug 7, 2019 GuideHotel marketers: 10 ways to leverage CRM As budget season is approaching, all eyes are on...
Aug 6, 2019 GuideRevenue management: 10 ways to leverage CRM With growing acquisition costs, increased supply, and softer demand...
Aug 5, 2019 Infographic10 dos and don’ts for hotels using Google Here are 10 ways to capture more value from...
Aug 5, 2019 BlogGet your hotel prepared for digital transformation Hoteliers face a lot of things: from macro-economic headwinds...
Aug 1, 2019 Blog5 minutes with Satria Pinandhita Meet Satria, our Regional Director of Sales based in...
Jul 10, 2019 BlogThe key to profitability: understand your demand forecast A hotel that is constantly jam-packed with guests is...
Jul 5, 2019 GuideThe evolution of hotel marketing Explore and understand the evolution of hotel marketing to...
Jul 5, 2019 InfographicHow to align hotel revenue, marketing & operations Here are 10 tips for finding that sweet spot...
Jul 2, 2019 Guide10 ways hotel CRM boosts your bottom line Increasingly, hotels are turning to CRM to find new...
Jul 1, 2019 BlogBecome a content marketing pro with six simple steps Here are 6 simple steps to help you create...
Jul 1, 2019 Blog5 proposal mistakes your hotel should stop right now Stay away from these sales sins that consistently cost...
Jun 30, 2019 EventITB eTravel: Data science bootcamp for hoteliers Learn the fundamental skills of working with data sets...
Jun 15, 2019 BlogThe Future of CRM, AI and machine learning for hotel marketing – Pa... With an AI-powered hotel CRM, it's feasible to deliver...
Jun 5, 2019 GuideCreate the perfect guest experience using your data Give your team the confidence to start using data...
Jun 1, 2019 BlogHoteliers: What you need to know about changes to Facebook, Instagr... Facebook announced changes across Messenger, Instagram, and WhatsApp, which...
Jun 1, 2019 BlogIs your hotel embracing the age of the ecosystem? The term “database” is becoming obsolete - hotels need...
May 26, 2019 BlogThe Future of CRM, AI and machine learning for hotel marketing – Pa... AI makes it possible to have robust hotel guest...
May 6, 2019 GuideThis is why your select-service hotel needs a CRM A CRM solution can drive efficiencies and revenue through...
May 5, 2019 GuideLeverage guest content and nurture your brand One of the easiest, most effective ways to combat...
May 5, 2019 InfographicHow to win at revenue management Discover the winning principles of hotel revenue management and...
May 5, 2019 InfographicHow to win at hotel operations Operations is the beating heart of the hotel, the...
May 5, 2019 GuideHow CRM has shaped the digital landscape The landscape of how we manage our data has...
May 5, 2019 GuideCreate a killer content marketing strategy for your hotel Your hotel’s content strategy needs to be scalable, consistent,...
May 1, 2019 BlogThe Future of CRM, AI and machine learning for hotel marketing R... Artificial intelligence and machine learning are breaking new ground...
May 1, 2019 BlogHotel data science for revenue management Attend our upcoming Data Science Boot Camp Breakout Sessions...
May 1, 2019 BlogHoteliers: Everything you need to know from Google’s I/O conf... Hoteliers take a look at our recap from Google's...
Apr 10, 2019 BlogRM strategies & best practices for pre-opening your property For a positive return on your real estate investment,...
Apr 5, 2019 GuideHow to spot likes that win hearts & earn guest loyalty Personalization is practically ubiquitous. With a treasure trove of...
Apr 5, 2019 GuideHow to build a digital culture at your hotel Managing digital transformation doesn’t always have to be complicated...
Apr 5, 2019 Guide11 things planners want in hotel proposals right now When it comes to capturing more group business, it’s...
Apr 1, 2019 BlogWhat’s in your iPhone with Carina Daidone Meet Senior CRM Product Service Manager & see what...
Apr 1, 2019 BlogDelivering your brand promise across the guest journey Brand consistency is table stakes when it comes to...
Apr 1, 2019 BlogTravel chat with Neelam Sen Meet Cendyn Product Services Manager Neelam Sen and hear...
Mar 11, 2019 WebinarTaking a Hammer to Revenue Management Pain Points In this webinar, we tackle some everyday pain points...
Mar 11, 2019 WebinarTop 10 considerations for pricing at a room type level Are you capturing every last dollar from pricing your...
Mar 5, 2019 GuideLead management guide for hoteliers This guide takes you through the necessary steps to...
Mar 2, 2019 BlogInternational Women’s Day To celebrate International Women’s Day, we sat down with...
Mar 1, 2019 BlogWomen who Code: Hemalatha Jani’s journey from Java to C++ to SQL Meet Quality Assurance Test Analyst III Hemalatha Jani.
Mar 1, 2019 Blog3 ways to drive local guest business for your hotel restaurant Guest post from our partners at Seven Rooms
Mar 1, 2019 BlogWomen who Code: Natalia Rodriguez on empowering women to succeed in... Meet Software Developer Natalia Rodriguez
Mar 1, 2019 BlogDesigning a hotel loyalty program: Part 1 Map out the core principles for your hotel's loyalty...
Feb 28, 2019 BlogEight ways to be a winner in hotel operations Operations is the beating heart of the hotel, the...
Feb 5, 2019 InfographicFrom looking to booking: personalize the whole guest journey From selecting a destination to researching the stay itself,...
Feb 5, 2019 GuideDiscover hotel heroes & valuable guests With the right CRM data tools, illuminating the people...
Feb 2, 2019 Guide10 consejos para hoteleros: qué hacer y qué no hacer en Instagram Para los hoteles, el uso de Instagram es beneficioso...
Feb 1, 2019 BlogMeasuring what matters the most at your hotel Numbers are rational and assuming that the source of...
Feb 1, 2019 BlogHow CRM has evolved the digital landscape The landscape of how we manage our data has...
Jan 11, 2019 WebinarDisaster recovery & readiness panel for hotels Learn from a panel of hotel experts who have...
Jan 5, 2019 InfographicLet’s hear it for the brand! Brand consistency is table stakes when it comes to...
Jan 5, 2019 GuideLead scoring for hotel sales pros Lead scoring ensures that Sales Managers don’t waste time...
Jan 5, 2019 InfographicGoing from a Hotel Database to an Ecosystem Hotels need to think about data existing in an...
Jan 5, 2019 InfographicA hotelier’s guide to display advertising Break through the distractions to create an ad experience...
Jan 5, 2019 Guide10 Dos & Don’ts for Hotels on Instagram How to nurture engagement & what to avoid at...
Jan 2, 2019 Guide10 marketing tips for independent & boutique hotels When you are an independent or boutique hotel, it...
Nov 5, 2018 GuideAce your hotel RFP response process Our latest guide provides you with five simple steps...
Nov 1, 2018 BlogMaking personalization work in the real world Hear about three hotels experiences about personalization and see...
Nov 1, 2018 Blog(Almost) everything starts with a search Research is second nature to consumers - people are...
Nov 1, 2018 Blog6 ways to woo & win groups & catering Creating a more efficient way to win business is...
Oct 6, 2018 GuideUnlocking the potential of group sales and catering Look at how group sales & catering has become...
Oct 5, 2018 Guide10 questions to ask before investing in a hotel CRM Benchmarking hotel CRM solutions can be a challenging task...
Oct 5, 2018 InfographicBlack Friday & Cyber Monday campaigns Black Friday / Cyber Monday is coming. Sales are...
Oct 1, 2018 BlogShifting away from the PMS as the data warehouse Traditionally, the PMS has been considered the primary hub of...
Oct 1, 2018 BlogCRM for the modern hotel marketer We were delighted when our partners, Welcome Systems, invited...
Sep 5, 2018 Guide2019 digital marketing plan & budget guide Get the guidance you need to create your hotel's...
Sep 1, 2018 BlogPersonalize the hotel guest experience We're delighted to bring you a blog post by...
Sep 1, 2018 BlogAce your hotel RFP response process In the hotel industry an RFP, or request for proposal,...
Aug 2, 2018 Infographic10 tips to close group business Shorten the sales cycle with hotel proposals that win...
Aug 2, 2018 BlogCendyn product updates Enterprise marketing automation and guest intelligence for multi-property/multi-brand implementations
Aug 1, 2018 BlogHow to reach hotel seekers in your city Amy is looking for reasons to believe your hotel...
Aug 1, 2018 BlogAggregating your hotel data with CRM Challenges arise out of the evolution of technology in...
Aug 1, 2018 BlogSizing the value of group business for your hotel The cost of servicing different types of groups is...
Jul 9, 2018 EventPanel: Hotel Marketer’s Guide to Personalization at Scale Get hands-on advice from experts in hospitality and digital...
Jul 5, 2018 GuideObtaining consent for marketing activities This guide will give you all the tips you...
Jul 1, 2018 BlogEngage with your most valuable guests Building a relationship with your guests is the cornerstone of hospitality,...
Jul 1, 2018 BlogCendyn featured in 2018 Hospitality Technology Study Cendyn's SVP of Global Marketing + Business Development Michael Bennett responded...
Jul 1, 2018 BlogMaster the art of relationships to win group business for your hotel If you’re a hotelier responsible for securing groups and...
Jun 2, 2018 BlogCendyn partners with Hedgehog for marketing personalization Cendyn is proud to announce a new partnership with...
Jun 2, 2018 BlogMapping personalization to profits in the guest journey Through the guest journey, travelers interact with a myriad...
May 5, 2018 GuideHotel marketing guide to personalization In this guide, you'll learn how to enable automated,...
May 5, 2018 GuideChanging traveler expectations Download our guide to discover how traveler expectations have...
May 2, 2018 BlogA proactive approach to hotel digital marketing Guest blog Q&A feature with John McAuliffe from WebCanada...
May 2, 2018 BlogHappy Mother’s Day, from Cendyn! Today is Mother’s Day! To celebrate, we asked our...
May 2, 2018 BlogMeet the team – Ashleigh Reynolds Meet Ashleigh Reynolds, CRM Product Service Coordinator EMEA based...
May 2, 2018 BlogDrive revenue throughout the guest journey We can’t escape the topic of AI today -...
Apr 5, 2018 GuideHotel marketing to millennials Millennials now make up the largest living generation and...
Apr 5, 2018 GuideHotel CRM & social media guide In this guide, we’ll explore how powerful data segmentation...
Apr 2, 2018 BlogDrive direct bookings with hotel CRM In this article we suggest some effective ways of...
Apr 2, 2018 BlogGet to know your guests with guest profiles By compiling data and learning guest behavior over time,...
Apr 2, 2018 BlogHit the OTAs with a rebound: 5 direct booking strategies for hotels Love them or hate them, the OTAs are here...
Apr 2, 2018 BlogData append campaigns for need times Every hotel experiences need periods. Whether it is the...
Mar 16, 2018 BlogHow to create promoters of your hotel’s brand Is your hotel benefiting from strong word-of-mouth? If not,...
Mar 5, 2018 InfographicDiscover everything you need to know about hotel CRM We highlight the key concepts of CRM and how...
Mar 5, 2018 InfographicBest practices for email design Here are seven best-practice tips to ensure you’re keeping...
Mar 2, 2018What drives guests to be promoters? In previous research conducted, we’ve seen that the Net...
Mar 2, 2018 BlogA hotel marketer’s guide to CRM Learn more about the role the Marketing Manager plays...
Feb 2, 2018 BlogPromoter, neutral or detractor? What makes a guest a promoter, neutral or detractor?...
Feb 2, 2018 BlogUse technology to improve the guest experience Using technology to own the digital conversation has become...
Feb 2, 2018 BlogTripAdvisor success with CRM Using CRM and TripAdvisor Review Collectio technology, TripAdvisor identified...
Jan 6, 2018 WebinarWe hear you: loyalty that listens To truly hear your guests, you must understand your...
Jan 5, 2018 GuideHospitality marketing segmentation guide Our latest guide provides you with 5 easy steps...
Jan 5, 2018 Infographic10 secrets to stellar email opens and click-throughs 10 secrets to keep your hotel’s emails from getting...
Jan 2, 2018 BlogTravel chat with Director, Product Success Virginia Pratts Childhood trips to NYC and a very cool Swiss...
Jan 2, 2018 Blog7 best practices for mobile-first email design We allow our favorite brands into our inbox because...
Nov 2, 2017 BlogAutomated email ideas for the holidays Email automation is a great way for hoteliers to...
Nov 2, 2017 BlogData intelligence that improves guest loyalty The hospitality industry caters to millions of people daily....
Nov 2, 2017 Blog5 ways AI is transforming hotel marketing Artificial intelligence is enabling the hotel industry to do...
Oct 5, 2017 GuideEnhancing loyalty Asia-Pacific Created in conjunction with Skift, this report takes a...
Oct 5, 2017 GuideDigital marketing best practices In this hotel digital marketing guide you’ll learn best...
Oct 5, 2017 Infographic10 steps to a successful hotel CRM deployment A step-by-step guide that takes the guesswork out of...
Oct 2, 2017 BlogThe hotelier’s email marketing guide for the holidays When it comes to sending email marketing campaigns, there's...
Oct 1, 2017 GuideThe hotel industry’s automated future Learn how marketers are shifting from a pattern of...
Sep 2, 2017 BlogCendyn knows the true power of data First party data is a hotel’s most valuable asset....
Sep 2, 2017 BlogUsing CRM and data to curate unique experiences While customer relationship management (CRM) is a term that...
Aug 2, 2017 BlogEmail design top tips Exceptional customer service is the foundation of what hoteliers do,...
Aug 2, 2017 BlogTravel chat with Kevin Ryan Kevin Ryan oversees all product design for Cendyn’s Ovations...
Aug 2, 2017 BlogConverting guests to loyal brand advocates Hotels that succeed in building on their direct channels,...
Aug 2, 2017 BlogWestin Azul rooftop infographic Client showcase: Our creative services department created this original...
Aug 2, 2017 BlogAn effective digital marketing strategy Every hotel marketer knows that targeting guests and driving...
Aug 2, 2017 BlogCreative best practices for display ads To create a successful display ad, you need to...
Jul 2, 2017 BlogConnectivity within the hospitality industry As the most connected customer relationship management (CRM) solution...
Jul 2, 2017 BlogThe power of email automation Automated transactional emails can be the cornerstone of a...
Jul 2, 2017 BlogTravel chat with Sara Toth Sara Toth, Vice President, Enterprise Business Solutions, has been...
Jul 2, 2017 BlogTravel chat with John Seaton Cendyn’s International Managing Director, John Seaton, gives an inside...
Jun 2, 2017 BlogCendyn & TripAdvisor Review Collection Online ratings and reviews can make or break a...
Jun 2, 2017 BlogWebsite tagging like a pro Tagging trends and the applications themselves change very often,...
Jun 2, 2017 BlogTravel chat with Laura Raso Lover of travelling, Laura Raso, Guestfolio's Office Manager shares...
May 2, 2017 BlogTravel chat with Nicki Graham Dislike the journey, but love the destination? Cendyn’s Senior...
May 2, 2017 BlogAre you utilizing your superfans? Superfans are everywhere. They consistently spend on their favorite...
Apr 2, 2017 BlogLoyalty trends shaping hotels The online marketplaces of the twenty-first century, together with...
Apr 2, 2017 BlogWhat’s on your iPhone with Rachel Ponzan Whether it’s for business or personal, Cendyn’s Director of...
Mar 2, 2017 BlogCreating a holistic view of guests Hotel systems hold a wealth of information, but the...
Mar 2, 2017 BlogHacking a male-dominated industry Today’s little girl who loves technology believes she can...
Mar 2, 2017 BlogInnovating with AI: predictive analytics Hoteliers have an amazing collection of raw data, which...
Feb 2, 2017 BlogMeet the team: Robert Schimmel Robert Schimmel is the Director of Product Management at...
Dec 2, 2016 Blog5 Awesome Tips about eProposal eProposal packs a powerful punch, empowering you to respond...
Sep 2, 2016 BlogThe key to executing smarter meetings Event Management technology has enabled companies to better manage...
Aug 2, 2016 BlogOwning the digital conversation throughout the travel journey In this article, we look at all the digital...
Aug 2, 2016 BlogWhat’s driving your guests to make their travel decisions? In this article, we look in detail at micro-moments...
Jul 2, 2016 BlogWhy first responders get 70% of the business You never get a second chance to make a...
Jun 2, 2016 BlogUse data to power audience segmentation Data is changing the foundations of hospitality marketing. With...
Jun 1, 2016 BlogUnderstanding the Millennial Meeting Planner Have you thought about how many of the meeting...
May 2, 2016 Blog5 tips for switching to paperless events Paperless events are becoming more popular than ever for...
Apr 2, 2016Centralizing Tickets Does Not Mean You Give up Local Control Learn the ins and outs of corporate ticket management...
Feb 2, 2016The Three Essential Components of True Hotel CRM There is a fair amount of confusion in the...
Jan 2, 2016Millennials are pushing new trends in the hospitality event landscape Cendyn Arcaneo's Product Development Team Shares the Newest Trends...
Aug 2, 2015 BlogGoogle ad updates – top tips On Friday, February 19th, Google started removing the right-hand...
Feb 2, 2015 BlogHow personalized data cultivates loyalty With one-to-one marketing, hoteliers can leverage Big Data to...
