Resources library

Webinar

Confronting the COVID 19 challenge

In this webinar we take a deep dive into...

Blog

Managing capacity constraints in...

As hotels around the world gradually reopen they face...

Webinar

GO ALL IN: Digital marketing for...

Discover the latest trends and digital strategies that will...

Blog

Survey results: How hotels are c...

See the results and first-hand accounts of how hoteliers...

Infographic

8 best practices for CRM in a cr...

Your hotel’s customer relationship management (CRM) serves as a...

Blog

Plotting the comeback for hotels...

Hotels in North America and around the world are...

Blog

How to stay connected to your gu...

Ghosting is never a good look. If your hotel...

Guide

Keep hotel employees engaged dur...

We’ve compiled ideas and tips for effectively communicating and...

Blog

How CRM can help hotels with rec...

Here are just a few ways that you can...

Blog

Hotel Heroes: Rosewood Hotels

Rosewood Hotels are hotel heroes. Here are stories of...

Guide

Communication dos and don’...

To help ensure you are communicating with your guests...

Blog

Hotel Heroes: The St. Gregory Hotel

The St. Gregory Hotel are hotel heroes. Here are...

Blog

Hotel Heroes: The Agua Caliente ...

The Agua Caliente Band of Cahuilla Indians are hotel...

Blog

Hotel Heroes: Ace Hotel

Ace Hotel are hotel heroes. Here are stories of...

Blog

Hotel Heroes: Caesers Entertainment

Caesers are hotel heroes. Here are stories of community...

Blog

Hotel Heroes: Maybourne Group

The Maybourne Group are hotel heroes. Here are stories...

Blog

Hotel Heroes: Station Casinos

Station Casinos are hotel heroes. Here are stories of...

Blog

Hotel Heroes: Sydell Group

Sydell Group are hotel heroes. Here are stories of...

Blog

Hotel Heroes: Wynn Resorts

Wynn Resorts are hotel heroes. Here are stories of...

Blog

Hotel Heroes: The Standard

The Standard are hotel heroes. Here are stories of...

Blog

Inspiration in a time of crisis:...

Here are stories of community and hope from our...

Guide

Eight best practices in revenue ...

During a crisis like COVID-19 revenue managers must adjust...

Guide

10 digital marketing strategies ...

With the travel industry at a virtual standstill, what’s...

Blog

Six ways your RMS can assist wit...

Here are six recommendations to help you to plan...

Blog

Open or closed, think local

Top tips to help you manage your employees, marketing...

Guide

The Casino Revenue Manager’s Cri...

Strategy and tactics specifically for hotel-casino revenue managers to...

Webinar

Crisis management: mitigating th...

In this webinar you'll learn how to mitigate the...

Blog

Hot tips! Dealing with the effec...

We’ve put together some tips and tricks for using...

Guide

The ultimate crisis survival gui...

In this guide, we offer tactical crisis management advice...

Blog

Undercover Superwomen of Cendyn

In celebration of Women’s history month, we are featuring...

Blog

Meet the Cendyn team: 5 minutes ...

Niels Mekenkamp, Director Business Solutions - EMEA, discusses his...

Guide

How to build the best attributio...

This is the second guide in our two-part series...

Blog

What’s at the heart of good hote...

Creating a compelling and effective hotel website means balancing...

Blog

What to do when crisis comes to ...

Make no mistake: the global spread of the novel...

Blog

Meet the Cendyn team: 5 minutes ...

Sam Samsudi, Regional Director of Sales - APAC, discusses...

Blog

Top social platforms in APAC for...

Where should you be investing your marketing dollars and...

Guide

Everything you need to know abou...

How is a hotel marketer supposed to know what...

Blog

Insider Perspective: Donna Goudie

The hospitality technology industry has many leaders and trailblazers....

Webinar

Personalized Pricing: the Path t...

With closer collaboration, your hotel can reap the benefits...

Blog

Guestfolio CRM product enhanceme...

Guestfolio now speaks your language. This new feature allows...

Guide

Creating the ultimate revenue pl...

Discover your untapped revenue potential! Download our latest guide...

Blog

How to protect your hotel and pr...

A time of crisis can be stressful for anyone...

Guide

Everything you need to know abou...

If your hotel is looking to take advantage of...

Blog

Meet the Cendyn team: 5 minutes ...

Grace Azcarate, Marketing Manager, EMEA & APAC, discusses her...

Blog

2020 technology forecast for hot...

This month, we’re taking a glimpse into the trends,...

Infographic

How to tell stories with your data

Get our latest infographic to see how data visualization...

Guide

Revenue management trends for 20...

Each trend has gained traction specifically because it helps...

Guide

10 essential components of hotel...

Revenue management is complex … and fierce. Leaving the...

Blog

Product update – rainmaker...

Rainmaker’s guestrev, part of the Cendyn Revenue Cloud will...

Guide

The hotelier’s guide to gr...

In this guide, we explain how to market your...

Library

10 reasons why the guest profile...

For today’s hoteliers, it’s the CRM that enables a...

Blog

7 Skills to help you close more ...

Group sales is not about manipulation; it’s about understanding...

Blog

5 ways to start a data science i...

Guidance for working with data as a hotel marketer...

Infographic

Discover your potential unknown ...

Here’s our 7-step guide to surfacing your hidden guests...

Guide

A hotelier’s guide to data science

Learn the key techniques hoteliers can use to advance...

Blog

Meet the Cendyn team: 5 minutes ...

Sunny Zhao, Value Engineering Data Analyst, discusses her passion...

Infographic

5 benefits of hotel marketing an...

Hotels with integrated marketing and revenue management departments –...

Webinar

Data visualization for hoteliers

Data specialists and hoteliers talk about how data visualization...

Video

Working collaboratively to drive...

Looking to break down the silos in your hotel?...

Blog

Insider Perspective: John Seaton...

The hospitality technology industry has many leaders and trailblazers....

Guide

Create a successful revenue stra...

How to make a successful revenue strategy by asking...

Webinar

Optimizing profitability with gr...

The importance and complexity of the group segment continue...

Webinar

Hotel revenue management hacks

Learn about the best timing to sell a hotel...

Blog

The best hotel holiday email cam...

We're delighted to share with you this year the...

Video

Revintel Studio product tour

Introducing the next-generation version of revintel®. Get a sneak...

Guide

The 2019 Smart Decision Guide to...

Everything you need to know to select the right...

Video

¿Qué es el hotel CRM?

Cendyn's eInsight CRM es una plataforma integral de gestión...

Video

O que é hotel CRM?

Juntando tudo isso, o CRM pode providenciar os meios...

Blog

Science vs. fiction: RMS

As research shows, when implemented appropriately, a science-based RMS leads...

Blog

A comprehensive approach to hote...

By analyzing channels, hotels can develop a holistic strategy...

Blog

Using a BI tool to build a colla...

Revenue strategy requires a collaborative approach, with every stakeholder...

Blog

Disaster recovery and readiness ...

The primary concerns of a revenue manager in a...

Video

Personalization & Pricing: ...

In this video we look at how guest data...

Video

Cendyn Live Presents – WTM...

Michael Bennett, CMO at Cendyn and John Seaton, CCO...

Blog

Designing a hotel loyalty progra...

Today, we share Part 2 in our loyalty program...

Infographic

10 ways to mend fences between r...

Consider implementing these 10 ways to mend fences between...

Guide

How to master your hotel’s...

If you’re not adding Facebook or Instagram Stories to...

Guide

How to execute SEO like a pro

This guide is for hospitality marketers who want to...

Guide

Data management fundamentals for...

In this guide we explore the fundamentals of data...

Blog

Insider Perspective: Steve Stear...

The hospitality technology industry has many leaders and trailblazers....

Blog

Insider Perspective: Ron Lugo, S...

We spotlight Ron Lugo, SVP, Rainmaker GM at Cendyn....

Guide

How to master the psychology of ...

7 skills to help you close more business at...

Blog

Master lead scoring at your hotel

Group sales success comes from effectively allocating resources to...

Blog

How to use a Facebook catalog fo...

The Facebook catalog is one of the few constants...

Infographic

Ace Black Friday & Cyber Mo...

Win your Black Friday & Cyber Monday revenue goals...

Guide

8 powerhouse benefits of a CRM &...

When Customer Relationship Management (CRM) and Revenue Management System...

Blog

Meet the team: 5 minutes with Me...

Melissa Phillips, Sales Development Representative, describes her career at...

Blog

Meet the team: 5 minutes with El...

Elizabeth Stanislaw, Event Planner & Marketing Specialist, describes her...

Blog

Meet the team: 5 minutes with Zo...

Zoe Warren, Sales Development Representative, discusses her career path...

Blog

Major enhancements to Guestfolio...

Guestfolio CRM is packed with an enhanced set of...

Blog

Seven steps to master lead manag...

Deliver a considerate and impactful lead acquisition and conversion...

Guide

The state of CRM and guest manag...

Cendyn partnered with h2c to develop a global survey...

Blog

Using BI to create a more profit...

To effectively ride out the slowdown and plan for profitability,...

Guide

How to book more weddings at you...

In this guide, we'll show you how to attract...

Blog

Meet the Rainmaker team: Cheryl ...

Cheryl Henry, Director of Project Management, says "to be...

Guide

A hotelier’s guide to CCPA...

Hotels need to prepare for the California Consumer Privacy...

Blog

FAQ: How Cendyn is preparing for...

To help prepare our customers, we’ve prepared a Q...

Guide

5 pasos esenciales para dominar ...

En nuestra última guía, repasamos los cinco pasos esenciales...

Guide

5 essential steps to A/B test th...

An A/B test is when different variables in a...

Blog

Create the perfect guest experie...

Build the muscle memory that gives your team the...

Blog

Insider Perspective: Michael Ben...

Cendyn's first "Insider Perspective" feature highlights Michael Bennett, Chief...

Webinar

Eat, Sleep, Repeat: How to Lever...

Learn about the power of integrating F&B data with...

Webinar

Data management fundamentals for...

In partnership with Sojern and Jumeirah, we are very...

Blog

How to master your hotel’s...

Social media is an effective channel to showcase the...

Webinar

How to market your hotel after a...

Learn effective hotel marketing strategies to communicate with and...

Guide

10 consejos para crear emails ca...

Descarga nuestra guía para recibir diez consejos para mejorar...

Blog

Global CRM Study preview: What’s...

This is the third article in a series where...

Blog

Maximize hotel profitability wit...

The challenge with groups, is that you must manage...

Blog

Meet the team: Kelly Hazlett

Kelly Hazlett, Cendyn's HR Manager, explains what attracted her...

Guide

10 Hospitality trends to look fo...

Download our guide and learn the top ten hospitality...

Blog

Global CRM study preview: What h...

This is the second article in a series where...

Blog

Hotel BI: Applying data analytic...

Hotel owners looking to accurately and efficiently improve business...

Blog

Global CRM Study preview: The to...

This is the first article in a series where...

Video

Driving revenue growth for hotels

See how Cendyn is evolving our solutions to meet...

Blog

3 things you need to do right aw...

Here’s what your hotel needs to know about Google’s...

Infographic

10 aciertos y errores en tu estr...

Empieza a aprovechar todo lo que ofrece Google

Guide

How to maintain momentum in the ...

Learn three ways that your essential departments can fuel...

Guide

10 tips for creating email copy ...

Learn how to improve your hotel's email open rates...

Blog

Revenue Management to Revenue St...

With U.S. hotel occupancy levels registering record-breaking performance,1 hoteliers must get...

Blog

How to bring your best guest sto...

An effective ways to combat repetition is to turn...

Guide

Decoding the guestprint

Your guests have unique passions and personality traits that...

Video

grouprev product tour

grouprev helps hoteliers convert more group and meeting business...

Guide

Guía: 6 claves para conocer mejo...

Descarga nuestra última guía para superar las expectativas de...

Blog

Meet the team: Kay Senior

Meet the team: Kay Senior, Product Analyst, explains "things...

Guide

Hotel operations: 10 ways to lev...

As 2020 is approaching, hotels will depend on their...

Guide

Hotel marketers: 10 ways to leve...

As budget season is approaching, all eyes are on...

Guide

Revenue management: 10 ways to l...

With growing acquisition costs, increased supply, and softer demand...

Guide

Unpack your data with CRM

For hotels, data is a gift - it might...

Infographic

10 dos and don’ts for hote...

Here are 10 ways to capture more value from...

Blog

Get your hotel prepared for digi...

Hoteliers face a lot of things: from macro-economic headwinds...

Blog

5 minutes with Stefan Crespo-Don...

Meet Stefan Crespo-Donaire - Cendyn's CRM Project Manager who...

Blog

5 minutes with Satria Pinandhita

Meet Satria, our Regional Director of Sales based in...

Blog

5 minutes with Ryan M. Brough

Based in Sacramento, Ryan is on a mission to...

Blog

Cendyn announces expansion of Gu...

Following our announcement of a strategic follow on investment...

Video

Stronger together with CRM

John Seaton, Managing Director, EMEA & APAC explains why...

Blog

The key to profitability: unders...

A hotel that is constantly jam-packed with guests is...

Video

The future of Cendyn with Tim Su...

Cendyn’s new President Tim Sullivan and Founder Charles Deyo...

Blog

4 pillars of personalization for...

You just know it when it’s right at a...

Video

Women in hospitality technology

Co-founder of Cendyn Robin Deyo recognizes women in hospitality...

Guide

The evolution of hotel marketing

Explore and understand the evolution of hotel marketing to...

Infographic

How to align hotel revenue, mark...

Here are 10 tips for finding that sweet spot...

Video

Hotel tech forecast | Americas

Our Vice President of Sales, Americas Jill Boegel covers...

Guide

Gestión de leads para directores...

Cuando se trata de conseguir más grupos para tu...

Guide

10 ways hotel CRM boosts your bo...

Increasingly, hotels are turning to CRM to find new...

Blog

Become a content marketing pro w...

Here are 6 simple steps to help you create...

Blog

5 proposal mistakes your hotel s...

Stay away from these sales sins that consistently cost...

Video

ITB eTravel: Data science bootca...

Learn the fundamental skills of working with data sets...

Blog

Top 10 HITEC faves from our inte...

From London to Minneapolis, our intern Ben Seaton breaks...

Blog

The Future of CRM, AI and machin...

With an AI-powered hotel CRM, it's feasible to deliver...

Video

Guestfolio CRM product tour

Discover how you can unlock the perfect guest experience...

Video

Data science trends & the h...

Cendyn's SVP of Global Marketing & Business Development Michael...

Guide

Create the perfect guest experie...

Give your team the confidence to start using data...

Guide

Cómo contar historias con tus datos

Consulta nuestra última infografía para descubrir cómo la visualización...

Blog

Hoteliers: What you need to know...

Facebook announced changes across Messenger, Instagram, and WhatsApp, which...

Blog

Is your hotel embracing the age ...

The term “database” is becoming obsolete - hotels need...

Blog

The Future of CRM, AI and machin...

AI makes it possible to have robust hotel guest...

Webinar

To RMS or not to RMS?

Have you ever thought to yourself ... Is my...

Guide

This is why your select-service ...

A CRM solution can drive efficiencies and revenue through...

Guide

Leverage guest content and nurtu...

One of the easiest, most effective ways to combat...

Infographic

How to win at revenue management

Discover the winning principles of hotel revenue management and...

Infographic

How to win at hotel operations

Operations is the beating heart of the hotel, the...

Guide

How CRM has shaped the digital l...

The landscape of how we manage our data has...

Infographic

De la búsqueda a la reserva: per...

Desde la selección de un destino hasta la búsqueda...

Guide

Create a killer content marketin...

Your hotel’s content strategy needs to be scalable, consistent,...

Blog

The Future of CRM, AI and machin...

Artificial intelligence and machine learning are breaking new ground...

Blog

Hotel data science for revenue m...

Attend our upcoming Data Science Boot Camp Breakout Sessions...

Blog

Hoteliers: Everything you need t...

Hoteliers take a look at our recap from Google's...

Blog

What’s on your iPhone with...

Today's employee spotlight features Jessica Johnson, Digital Marketing Strategy...

Guide

10 estrategias de marketing onli...

A continuación, presentamos 10 estrategias de marketing digital para...

Blog

RM strategies & best practi...

For a positive return on your real estate investment,...

Infographic

How to win at hotel marketing

Commit to being the best in your role with...

Guide

How to spot likes that win heart...

Personalization is practically ubiquitous. With a treasure trove of...

Guide

How to build a digital culture a...

Managing digital transformation doesn’t always have to be complicated...

Guide

Guía de gestión de leads para ho...

¿Agobiado por los leads? Ahora viene el empujón final:...

Guide

11 things planners want in hotel...

When it comes to capturing more group business, it’s...

Blog

Data is a gift for hotels with a...

For hotels, data is a gift, but to get...

Blog

What’s in your iPhone with...

Meet Senior CRM Product Service Manager & see what...

Blog

Who are your hotel heroes?

Keeping a hotel running is a major operation. Beyond...

Blog

What’s on your iPhone with...

Meet our Director of Ad Operations

Blog

Delivering your brand promise ac...

Brand consistency is table stakes when it comes to...

Blog

Travel chat with Neelam Sen

Meet Cendyn Product Services Manager Neelam Sen and hear...

Guide

Todo lo que necesitas saber sobr...

¿Cómo puede un profesional de marketing saber qué es...

Guide

10 elementos esenciales de un RM...

En tiempos de crisis como COVID-19, RMS es una...

Video

What is hotel CRM?

Hotel CRM consolidates, engages and measures disparate data transactions...

Guide

10 dez componentes essenciais de...

Aqui, apresentamos nossa visão dos dez componentes essenciais do...

Webinar

Taking a Hammer to Revenue Manag...

In this webinar, we tackle some everyday pain points...

Webinar

Top 10 considerations for pricin...

Are you capturing every last dollar from pricing your...

Video

Rainmaker product tour

See how the Rainmaker solutions inside the Cendyn Revenue...

Guide

Lead management guide for hoteliers

This guide takes you through the necessary steps to...

Infographic

Data Snacks

Learn how hotel bite-sized analytics can have an oversized...

Blog

International Women’s Day

To celebrate International Women’s Day, we sat down with...

Blog

What’s on your iPhone? McKenzie ...

Our Product Support Specialist opens her iPhone to reveal...

Blog

What’s on your iPhone with Liset...

Meet our Creative Director and see what she reveals...

Blog

Women who Code: Pesia Stempel on...

Meet Database and Reports Developer Pesia Stempel

Blog

Women who Code: Sabrina Serrano ...

Meet UX/UI Designer Sabrina Serrano

Blog

Women who Code: Yuqing Yao ̵...

Meet Software Developer Yuqing Yao

Blog

Women who Code: Maitee Fernandez...

Meet Software Developer Maitee Fernandez

Blog

Women who Code: Hemalatha Jani&#...

Meet Quality Assurance Test Analyst III Hemalatha Jani.

Blog

3 ways to drive local guest busi...

Guest post from our partners at Seven Rooms

Blog

Women who Code: Natalia Rodrigue...

Meet Software Developer Natalia Rodriguez

Blog

Designing a hotel loyalty progra...

Map out the core principles for your hotel's loyalty...

Blog

Eight ways to be a winner in hot...

Operations is the beating heart of the hotel, the...

Guide

Datenwissenschaftliche Anleitung

Daten können eine kniffelige Angelegenheit sein. Zu viele, nicht...

Guide

Entwickeln sie eine erfolgreiche...

Der richtige Plan macht den Unterschied für Umsatzmanager. Dies...

Guide

8 mächtige Vorteile einer CRM- u...

Wenn Lösungen in den Bereichen Customer Relationship Management (CRM)...

Guide

So setzen Sie SEO wie ein Profi ein

Eine gut optimierten Hotelwebsite bietet einen umfassenden Vorteil: Durch...

Infographic

From looking to booking: persona...

From selecting a destination to researching the stay itself,...

Guide

Discover hotel heroes & val...

With the right CRM data tools, illuminating the people...

Guide

La guía definitiva para obtener ...

Esta guía está dirigida a profesionales del marketing hotelero...

Guide

10 consejos para hoteleros: qué ...

Para los hoteles, el uso de Instagram es beneficioso...

Blog

Measuring what matters the most ...

Numbers are rational and assuming that the source of...

Blog

How CRM has evolved the digital ...

The landscape of how we manage our data has...

Webinar

Disaster recovery & readine...

Learn from a panel of hotel experts who have...

Infographic

Let’s hear it for the brand!

Brand consistency is table stakes when it comes to...

Guide

Lead scoring for hotel sales pros

Lead scoring ensures that Sales Managers don’t waste time...

Guide

Hotel CRM Buyer’s Guide

Take a look at our helpful comparison guide for...

Infographic

Going from a Hotel Database to a...

Hotels need to think about data existing in an...

Infographic

A hotelier’s guide to disp...

Break through the distractions to create an ad experience...

Guide

10 Dos & Don’ts for H...

How to nurture engagement & what to avoid at...

Guide

10 marketing tips for independen...

When you are an independent or boutique hotel, it...

Blog

Measuring your success in 2019

By knowing which metrics to track, hotels can actively understand...

Blog

What’s on your iPhone with...

Cendyn's Director of Sales & Strategy is a lot...

Blog

The best email campaigns of 2018

We’re delighted to share with you this year the...

Blog

Meet Cendyn Privacy & Secur...

Denise Barker is Cendyn's Security Offcer who has been...

Blog

Meet John Harker: Director of Sa...

John Harker is Cendyn's Director of Sales for the...

Blog

5 minutes with Claire Boys

Meet Claire Boys - Cendyn's EMEA Account Mananger who...

Guide

Measuring success at your hotel

If you've got your head in a spin every...

Guide

Ace your hotel RFP response process

Our latest guide provides you with five simple steps...

Blog

What’s on your iPhone with...

Meet our CRM Senior Project Coordinator Abby Lennon and...

Blog

Product updates: November 2018

A number of exciting new features have been launched...

Blog

Making personalization work in t...

Hear about three hotels experiences about personalization and see...

Blog

(Almost) everything starts with ...

Research is second nature to consumers - people are...

Blog

6 ways to woo & win groups ...

Creating a more efficient way to win business is...

Guide

Unlocking the potential of group...

Look at how group sales & catering has become...

Guide

Data Management Essentials

Build a foundation for the next right action &...

Guide

10 questions to ask before inves...

Benchmarking hotel CRM solutions can be a challenging task...

Infographic

Black Friday & Cyber Monday...

Black Friday / Cyber Monday is coming. Sales are...

Blog

Shifting away from the PMS as th...

Traditionally, the PMS has been considered the primary hub of...

Blog

Travel chat with CRM Project Coo...

Meet Cendyn CRM Project Coordinator Brennen Leon in this...

Blog

CRM for the modern hotel marketer

We were delighted when our partners, Welcome Systems, invited...

Guide

2019 digital marketing plan &...

Get the guidance you need to create your hotel's...

Blog

Meet the team – Angie Teo

Angie Teo is our Senior CRM Project Manager -...

Blog

Personalize the hotel guest expe...

We're delighted to bring you a blog post by...

Blog

Ace your hotel RFP response process

In the hotel industry an RFP, or request for proposal,...

Guide

Understanding actual intelligence

We can't escape the topic of AI today, it's...

Video

What is guest intelligence?

Learn how hotel CRM acts as the brain to...

Infographic

10 tips to close group business

Shorten the sales cycle with hotel proposals that win...

Blog

Cendyn product updates

Enterprise marketing automation and guest intelligence for multi-property/multi-brand implementations

Blog

Travel chat with Chris Bram

Chris is our Senior Director of CRM Product Services....

Blog

Meet the Team: D’Andra Sweeting

Meet Cendyn Sales Development Representative D'Andra Sweeting. See her...

Blog

How to reach hotel seekers in yo...

Amy is looking for reasons to believe your hotel...

Blog

Aggregating your hotel data with...

Challenges arise out of the evolution of technology in...

Blog

What’s on your iPhone? Jill Cully

Today, our Vice President of Sales-Americas reveals what's on...

Blog

Sizing the value of group busine...

The cost of servicing different types of groups is...

Blog

16 things I learned working at C...

From intern to full-time staffer, hear Abby’s 1st hand...

Video

What does GDPR mean for hotels?

See why GDPR is the new normal for hotel...

Video

TNOOZ with Tim Sullivan

Tnooz sat down over Skype with Tim Sullivan to...

Video

TNOOZ with Robin Deyo

Tnooz sat down over Skype with Robin Deyo, co-founder...

Video

TNOOZ with Charles Deyo

Tnooz sat down over Skype with Charles Deyo, founder...

Guide

The CRM data warehouse

In this whitepaper, we look at how this data...

Video

Personalization at Scale Panel

Get hands-on advice from experts in hospitality and digital...

Guide

Obtaining consent for marketing ...

This guide will give you all the tips you...

Video

Charles Deyo on personalization

Hear it straight from Founder Charles Deyo on why...

Blog

Engage with your most valuable g...

Building a relationship with your guests is the cornerstone of hospitality,...

Blog

Meet the team – Keith Povah

Meet our Guestfolio Sales Manager - Keith Povah who...

Blog

Guest Relations Manager guide to...

In this article, we take a look at the...

Blog

Cendyn featured in 2018 Hospital...

Cendyn's SVP of Global Marketing + Business Development Michael Bennett responded...

Blog

Master the art of relationships ...

If you’re a hotelier responsible for securing groups and...

Guide

Email deliverability guide for h...

With the increased clamp down on email marketing due...

Guide

CRM + PMS Integration Essentials

In this guide we explore one of the most...

Blog

Travel chat with Sarah MacWilliams

Sarah MacWilliams is our Inside Sales Manager

Blog

Front Office Manager’s gui...

In this article, we take a look at the...

Blog

Meet the team – Michael Ma...

Get to know the people behind Cendyn - this...

Blog

Cendyn partners with Hedgehog fo...

Cendyn is proud to announce a new partnership with...

Blog

General Manager’s guide to...

In this article, we take a look at the...

Blog

Mapping personalization to profi...

Through the guest journey, travelers interact with a myriad...

Blog

Travel chat with Jill Cully

Our Vice President of Sales-Americas is a beach girl...

Infographic

The perfect hotel sales proposal

In this infographic we look at the top 10...

Guide

Hotel marketing guide to persona...

In this guide, you'll learn how to enable automated,...

Guide

Changing traveler expectations

Download our guide to discover how traveler expectations have...

Blog

A proactive approach to hotel di...

Guest blog Q&A feature with John McAuliffe from WebCanada...

Blog

Revenue Manager’s guide to...

In this article, we take a look at the...

Blog

Preparing your hotel for GDPR

At Cendyn we’ve been working hard to ensure that...

Blog

Happy Mother’s Day, from Cendyn!

Today is Mother’s Day! To celebrate, we asked our...

Blog

Meet the team – Ashleigh R...

Meet Ashleigh Reynolds, CRM Product Service Coordinator EMEA based...

Blog

Drive revenue throughout the gue...

We can’t escape the topic of AI today -...

Blog

Meet the team – Felix Drei...

Get to know the people behind Cendyn - this...

Guide

Hotel marketing to millennials

Millennials now make up the largest living generation and...

Guide

Hotel CRM & social media guide

In this guide, we’ll explore how powerful data segmentation...

Guide

A hotelier’s guide to GDPR

Take a deep dive into the fundamentals of GDPR...

Blog

Drive direct bookings with hotel...

In this article we suggest some effective ways of...

Blog

Get to know your guests with gue...

By compiling data and learning guest behavior over time,...

Blog

Hit the OTAs with a rebound: 5 d...

Love them or hate them, the OTAs are here...

Blog

Data append campaigns for need t...

Every hotel experiences need periods. Whether it is the...

Blog

Loyalty spotlight China

Take a deep dive into the mindset of travelers...

Blog

Segmentation & the guest jo...

In the second part of our blog series with...

Blog

How to create promoters of your ...

Is your hotel benefiting from strong word-of-mouth? If not,...

Video

What does the future look like?

What does 2018 and beyond mean for your hotel?...

Video

Tnooz live with Tim Sullivan

Tnooz sits with our President Tim Sullivan to discuss...

Video

Drive loyalty using technology

In our latest video, we take a deep dive...

Infographic

Discover everything you need to ...

We highlight the key concepts of CRM and how...

Infographic

Best practices for email design

Here are seven best-practice tips to ensure you’re keeping...

What drives guests to be promoters?

In previous research conducted, we’ve seen that the Net...

Blog

Product News

The latest product updates from eInsight CRM.

Blog

A hotel marketer’s guide t...

Learn more about the role the Marketing Manager plays...

Blog

Enhancing loyalty: spotlight Japan

Japan has long been one of Asia’s most mature...

Blog

Meet the team – Derek Stevens

Meet Derek Stevens from our Sales Development Team

Blog

Product news at Cendyn

Read about the latest updates to our CRM suite...

Video

How to work collaboratively

Looking to break down the silos in your hotel?...

Guide

CRM Best Practices

How can hotels take advantage of the efficiencies of...

Blog

Promoter, neutral or detractor?

What makes a guest a promoter, neutral or detractor?...

Blog

Use technology to improve the gu...

Using technology to own the digital conversation has become...

Blog

TripAdvisor success with CRM

Using CRM and TripAdvisor Review Collectio technology, TripAdvisor identified...

Webinar

We hear you: loyalty that listens

To truly hear your guests, you must understand your...

Guide

Hospitality marketing segmentati...

Our latest guide provides you with 5 easy steps...

Infographic

10 secrets to stellar email open...

10 secrets to keep your hotel’s emails from getting...

Blog

The key trends for 2018

The evolving nature of the guest experience and keeping...

Blog

Travel chat with Director, Produ...

Childhood trips to NYC and a very cool Swiss...

Blog

Kick Start Your 2018

10 most influential hospitality trends and insights to jump...

Blog

7 best practices for mobile-firs...

We allow our favorite brands into our inbox because...

Blog

Meet the team – Cendyn Sup...

I provide client support and monitor services for maximum...

Blog

Travel chat with Anthony Petrella

From the bright lights of Vegas to the mountains...

Blog

Meet the team – Delano Wil...

We are the foot soldiers on the front lines...

Blog

NPS & TripAdvisor ratings

Our study examined Net Promoter Score and Trip Advisor...

Blog

Your hotel’s 2018 digital market...

One of the most important services we provide for...

Blog

Automated email ideas for the ho...

Email automation is a great way for hoteliers to...

Blog

Data intelligence that improves ...

The hospitality industry caters to millions of people daily....

Blog

5 ways AI is transforming hotel ...

Artificial intelligence is enabling the hotel industry to do...

Guide

亚太地区 CRM 系统的最佳实践

此报告是携手 Skift 编制而成，深入解读了促进 CRM 发展和提升忠诚度（尤其是亚太地区）的技术和趋势，并覆盖中国与日本重要的经济体，贯穿东南亚的酒店业核心地带，剖析澳大利亚的发达市场。

Video

What defines a true hotel CRM?

Cendyn President Tim Sullivan on the three essential components...

Guide

Enhancing loyalty Asia-Pacific

Created in conjunction with Skift, this report takes a...

Guide

Digital marketing best practices

In this hotel digital marketing guide you’ll learn best...

Infographic

10 steps to a successful hotel C...

A step-by-step guide that takes the guesswork out of...

Blog

The Net Promoter Score

The Net Promoter Score is a widely used measure of...

Blog

The hotelier’s email marketing g...

When it comes to sending email marketing campaigns, there's...

Blog

Adapting your hotel marketing pl...

Who is staying in your hotel? Why are they...

Blog

Travel chat with Rodd Herron

Rodd is our Vice President of Sales Development and...

Blog

Improving email opens & clicks

10 tips for improving email opens & click throughs...

Guide

How to combat OTAs

Hotel industry guide to help hoteliers combat OTAs and...

Guide

The hotel industry’s autom...

Learn how marketers are shifting from a pattern of...

Guide

El cambio de las OTA

Los hoteles se ven en la encrucijada de competir...

Blog

Automated interest tracking

In the hospitality industry we have learnt that by...

Blog

Cendyn knows the true power of data

First party data is a hotel’s most valuable asset....

Blog

Using CRM and data to curate uni...

While customer relationship management (CRM) is a term that...

Blog

Cendyn product updates – e...

Now you don’t have to be an HTML expert...

Video

Master the art of personalization

Tim Sullivan explores personalization with case studies and advice...

Blog

The bottom line impact

As digital marketers, we always focus on return on...

Blog

Email design top tips

Exceptional customer service is the foundation of what hoteliers do,...

Blog

Travel chat with Kevin Ryan

Kevin Ryan oversees all product design for Cendyn’s Ovations...

Blog

Converting guests to loyal brand...

Hotels that succeed in building on their direct channels,...

Blog

Westin Azul rooftop infographic

Client showcase: Our creative services department created this original...

Blog

Centralizing your data

Hotels have an amazing collection of data, which when...

Blog

An effective digital marketing s...

Every hotel marketer knows that targeting guests and driving...

Blog

Creative best practices for disp...

To create a successful display ad, you need to...

Guide

Journey to loyalty

With the advancement of Hotel CRM and digital technology,...

Blog

Travel chat with Daniel Beattie

Daniel Beattie, Vice President of Engineering, handles all the...

Blog

Connectivity within the hospital...

As the most connected customer relationship management (CRM) solution...

Video

VIDEO: HITEC 2017 highlights

See highlights from the booth, listen as our execs...

Blog

The power of email automation

Automated transactional emails can be the cornerstone of a...

Blog

Travel chat with Sara Toth

Sara Toth, Vice President, Enterprise Business Solutions, has been...

Blog

Highlights from HITEC Toronto 2017

Big data and the start-up culture revolution have been...

Blog

Travel chat with John Seaton

Cendyn’s International Managing Director, John Seaton, gives an inside...

Blog

Cendyn & TripAdvisor Review...

Online ratings and reviews can make or break a...

Blog

Website tagging like a pro

Tagging trends and the applications themselves change very often,...

Blog

Travel chat with Laura Raso

Lover of travelling, Laura Raso, Guestfolio's Office Manager shares...

Blog

Travel chat with Nicki Graham

Dislike the journey, but love the destination? Cendyn’s Senior...

Blog

Innovation Central: A Cendyn Hac...

As part of our continued mission to push the...

Blog

Are you utilizing your superfans?

Superfans are everywhere. They consistently spend on their favorite...

Video

3 essential components of hotel CRM

Cendyn's Chief Sales & Marketing Officer Tim Sullivan on...

Blog

Highlights from ITB Berlin 2017

Last week the Cendyn team packed their bags from...

Blog

Loyalty trends shaping hotels

The online marketplaces of the twenty-first century, together with...

Blog

The single point of truth

Let’s get the story straight, Cendyn was the first...

Blog

All things travel at Skift Forum...

On Tuesday this week, Cendyn attended the first ever...

Blog

What’s on your iPhone with...

Whether it’s for business or personal, Cendyn’s Director of...

Blog

Segmentation & the guest jo...

In the first part of our blog series with...

Video

ITB Berlin 2017 – highlights

From the world's biggest travel event of 2017, check...

Blog

Creating a holistic view of guests

Hotel systems hold a wealth of information, but the...

Blog

Hacking a male-dominated industry

Today’s little girl who loves technology believes she can...

Blog

Innovating with AI: predictive a...

Hoteliers have an amazing collection of raw data, which...

Blog

Meet the team – Xundong Ding

Cendyn Chief Technology Officer Xundong Ding on being a...

Blog

How to ace peak season marketing

When peak season hits, the pressure heats up for...

Blog

Meet the team: Robert Schimmel

Robert Schimmel is the Director of Product Management at...

Blog

Meet with Cendyn at ITB Berlin 2017

Cendyn is ramping up for the BIG ITB conference...

Blog

Travel chat with Olga Peddie

Olga is our Senior Vice President of Client Strategy...

Blog

5 Awesome Tips about eProposal

eProposal packs a powerful punch, empowering you to respond...

Blog

The key to executing smarter mee...

Event Management technology has enabled companies to better manage...

Blog

Owning the digital conversation ...

In this article, we look at all the digital...

Blog

What’s driving your guests to ma...

In this article, we look in detail at micro-moments...

Blog

Why first responders get 70% of ...

You never get a second chance to make a...

Blog

Roadmap to personalization

Hoteliers understand the benefits of one-to-one marketing and the...

Blog

Use data to power audience segme...

Data is changing the foundations of hospitality marketing. With...

Blog

Understanding the Millennial Mee...

Have you thought about how many of the meeting...

Blog

5 tips for switching to paperles...

Paperless events are becoming more popular than ever for...

Blog

Are you drowning in RFPs?

When compared to five years ago, hotels have seen...

Centralizing Tickets Does Not Me...

Learn the ins and outs of corporate ticket management...

Blog

Turn your data into action

Guest arrival is a crucial moment in the guest...

Blog

eBrochure® is changing the way t...

Cendyn's eBrochure is a game-changing product that is altering...

The Three Essential Components o...

There is a fair amount of confusion in the...

2016 Trends in Event Planning Te...

Cendyn Arcaneo's David Dvorak explains the 2016 trends in...

Millennials are pushing new tren...

Cendyn Arcaneo's Product Development Team Shares the Newest Trends...

Blog

Responsive email: dos & don’ts

When it comes to designing a successful email marketing...

Blog

Compete effectively with OTAs

For years, hotels and resorts have been at a...

Blog

Google ad updates – top tips

On Friday, February 19th, Google started removing the right-hand...

Blog

How personalized data cultivates...

With one-to-one marketing, hoteliers can leverage Big Data to...